Solved

Reopen for Question  26365930-->  header counts of 17 exceeds maximum setting 15...-->Solution did not work...

Posted on 2010-09-02
9
448 Views
Last Modified: 2012-05-10
Hi There,
one of the senders recieved this error when he tried to send an email to one of the mailboxes in our company:
your "received:" header counts of 17 exceeds maximum setting 15
my question is:
how do i change the Header policy on EXCHANGE 2010 to be able to recieve an email which has more than 15 hops or more  - > I had increased the maxhopcount to 80 (local & remote)
is it recommended to make this change and why it happens ?

The solution you had proposed on this thread ( http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_26365930.html ) did not work :),
would you have any Ideas?

Thanks
Jason.
0
Comment
Question by:Elad-It
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33585893
this typically means that your message is looping, it is very rare that a message makes that many hops to its final destination
0
 

Author Comment

by:Elad-It
ID: 33586055
That's obvious- but still that mail gets an NDR from my exchange server saying that header counts of 17 exceeds maximum setting 15..
Its strange that the mail would reach my exchange (after all that way that it made) and then go back to the sender with a notification that it was rejected - without anything to be changed at my end....
Isnt there any additional setting i can change to get this right?
0
 
LVL 32

Expert Comment

by:endital1097
ID: 33586124
and you ran the cmdlet
get-receiveconnector | set-receiveconnector -maxhopcount 20
0
Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

 
LVL 32

Expert Comment

by:endital1097
ID: 33586134
you'll want to ensure that all of your receive connectors (except client port 587) are increased so that transmission within your organization allows the additional hops
0
 

Author Comment

by:Elad-It
ID: 33586223
all recive connectors including local are set to -maxhopcount 80, and still sender gets the same NDR.
should i increase the header size also?
0
 
LVL 32

Expert Comment

by:endital1097
ID: 33586323
do you have any third party spam solutions either in front or installed on your exchange server
0
 

Author Comment

by:Elad-It
ID: 33586860
no, but all the mail comes throu a Trend Micro mail relay.
Both the MR and the exchange servers have thir AntiSpam and Virus protection set to an absolute minimum like reject EXE files....and thats it.
0
 
LVL 32

Accepted Solution

by:
endital1097 earned 500 total points
ID: 33586980
you need to look at Trend Micro settings for max hop counts
i believe the default value for 2010 is 30 hops, so it should not have been an issue in hte beginning
0
 

Author Closing Comment

by:Elad-It
ID: 34182231
Thanks
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question