Does anyone know how to setup a group or permissions for a group (helpdesk) to be able to unlock a shared network file such as a spreadsheet or Access database without being able to login to a server? This would be for, file server(s), Server 2003 Enterprise and Standard SP2 and/or Server 2008 R2 Enterprise and helpdesk users using WinXP and/or Win7.
For instance, there are a group of users that are each able to access a spreadsheet and edit it. One user somehow locks it and nobody can edit it until it is unlocked. Rather than having a Systems Admin unlock it from the file server, is there a way to set permissions to have a helpdesk admin do the unlocking without having to login to the file server? I'd like to be able to apply this to a group policy and just assign the helpdesk this group in Active Directory. Any ideas? Thanks!