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No folder pane in OWA

when I log on to Outlook Web Access I only get to see the Inbox.
The left hand pane containing the folder structure is missing.
There are no buttons available to reset it.

See attached PrintScreen

How can I reset to a standard OWA page?

If I log on as other users, that I have access for, their OWA displays correctly!

Thanks for your time and hopefully a solution.

neil PrintScreen
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NELMO
Asked:
NELMO
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1 Solution
 
zeotechCommented:
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LeeDerbyshireCommented:
How do you access OWA?  By typing in the URL https://servername/exchange ?  Or from a bookmark?
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NELMOAuthor Commented:
That gives me some more buttons. But still no folder structure!

See below


johnscreen.JPG
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NELMOAuthor Commented:
We access it by url

https://servername/exchange 
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LeeDerbyshireCommented:
Okay, I was wondering if you were accessing it from a bookmark that linked deeper into the OWA GUI.
Can you access https://servername/exchange/?cmd=navbar
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NELMOAuthor Commented:
https://servername/exchange/?cmd=navbar

gets me just the folders



https://mailserver/Exchange/USERNAME/Inbox/?Cmd=contents
 gets me just the inbox

we just need the glue to stick them together!!
johnscreen.JPG
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LeeDerbyshireCommented:
Okay, so when you log into OWA, and it does not show the navbar, what is the URL displayed in the address bar at the top?
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NELMOAuthor Commented:
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LeeDerbyshireCommented:
Well, that seems near enough, but I think it's normally just https://servername/exchange/# .  Does it help if you change it to that once it's loaded?

How about if you empty the browser's temporary internet files cache, and try again?
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NELMOAuthor Commented:
I have now logged onto OWA from the (John User) computer and from my computer and get the same results from each??

Lee

No this changes nothing to the display. Also if I use the https://servername/exchange/#, OWA just reverts to showing MY OWA. It displays my page correctly (folders etc.)
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LeeDerbyshireCommented:
Does it only do this when you try to access the affected user's mailbox when you are logged in with your own account, and are opening the mailbox by going to http://server/exchange/username ?  I have only just realised that this is what you may be trying to do when you said that going to the /# URL opens your own mailbox (i.e. MY OWA in your last post).
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NELMOAuthor Commented:
It may be best if i recap what the problem is:

1. When logged onto OWA from John's PC I get the problem as illustrated (i.e. missing folder tree).
2. When logged onto OWA from my PC but using John's credentials I get the same problem.
3. When logged onto OWA from John's PC but using my credentials, everything is fine.

From this we can see there seems to be a problem in how John's home page in OWA is displayed at the server side.
Is there a different web page template for each user that Exchange uses?
If so could his have become corrupted?

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LeeDerbyshireCommented:
All users should have the same template - if it was corrupted, they would all be affected.  Can you find the IIS log entries generated when the affected user logs on to OWA?
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NELMOAuthor Commented:
Lee

Where would i find the IIS log on our Windows 2003 SBS server?

Thanks

Neil
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LeeDerbyshireCommented:
They should be in C:\Windows\System32\LogFiles\W3SVC1 .  The filename should give you some idea of the period covered by each log file, and you can open them in Notepad.  Note that the times are in GMT.
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NELMOAuthor Commented:
sorry this has taken so long.

I was just having another go at the problem this morning and typed:

https://mailserver/Exchange/USERNAME/Inbox

i.e i missed off the ?Cmd=contents

And - voila!!
OWA view back to normal.
Not sure why i had to type \inbox (I do not with the other members I monitor) but it is working now.

Thank you all for your time.

Neil
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