Solved

No folder pane in OWA

Posted on 2010-09-02
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Last Modified: 2012-05-10
when I log on to Outlook Web Access I only get to see the Inbox.
The left hand pane containing the folder structure is missing.
There are no buttons available to reset it.

See attached PrintScreen

How can I reset to a standard OWA page?

If I log on as other users, that I have access for, their OWA displays correctly!

Thanks for your time and hopefully a solution.

neil PrintScreen
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Question by:NELMO
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zeotech earned 500 total points
ID: 33587090
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Expert Comment

by:LeeDerbyshire
ID: 33587173
How do you access OWA?  By typing in the URL https://servername/exchange ?  Or from a bookmark?
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Author Comment

by:NELMO
ID: 33587176
That gives me some more buttons. But still no folder structure!

See below


johnscreen.JPG
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Author Comment

by:NELMO
ID: 33587179
We access it by url

https://servername/exchange 
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Expert Comment

by:LeeDerbyshire
ID: 33587196
Okay, I was wondering if you were accessing it from a bookmark that linked deeper into the OWA GUI.
Can you access https://servername/exchange/?cmd=navbar
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Author Comment

by:NELMO
ID: 33587272
https://servername/exchange/?cmd=navbar

gets me just the folders



https://mailserver/Exchange/USERNAME/Inbox/?Cmd=contents
 gets me just the inbox

we just need the glue to stick them together!!
johnscreen.JPG
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Expert Comment

by:LeeDerbyshire
ID: 33587292
Okay, so when you log into OWA, and it does not show the navbar, what is the URL displayed in the address bar at the top?
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Author Comment

by:NELMO
ID: 33587332
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Expert Comment

by:LeeDerbyshire
ID: 33587651
Well, that seems near enough, but I think it's normally just https://servername/exchange/# .  Does it help if you change it to that once it's loaded?

How about if you empty the browser's temporary internet files cache, and try again?
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Author Comment

by:NELMO
ID: 33913280
I have now logged onto OWA from the (John User) computer and from my computer and get the same results from each??

Lee

No this changes nothing to the display. Also if I use the https://servername/exchange/#, OWA just reverts to showing MY OWA. It displays my page correctly (folders etc.)
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Expert Comment

by:LeeDerbyshire
ID: 33929775
Does it only do this when you try to access the affected user's mailbox when you are logged in with your own account, and are opening the mailbox by going to http://server/exchange/username ?  I have only just realised that this is what you may be trying to do when you said that going to the /# URL opens your own mailbox (i.e. MY OWA in your last post).
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Author Comment

by:NELMO
ID: 34091777
It may be best if i recap what the problem is:

1. When logged onto OWA from John's PC I get the problem as illustrated (i.e. missing folder tree).
2. When logged onto OWA from my PC but using John's credentials I get the same problem.
3. When logged onto OWA from John's PC but using my credentials, everything is fine.

From this we can see there seems to be a problem in how John's home page in OWA is displayed at the server side.
Is there a different web page template for each user that Exchange uses?
If so could his have become corrupted?

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Expert Comment

by:LeeDerbyshire
ID: 34093060
All users should have the same template - if it was corrupted, they would all be affected.  Can you find the IIS log entries generated when the affected user logs on to OWA?
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Author Comment

by:NELMO
ID: 34231852
Lee

Where would i find the IIS log on our Windows 2003 SBS server?

Thanks

Neil
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Expert Comment

by:LeeDerbyshire
ID: 34282545
They should be in C:\Windows\System32\LogFiles\W3SVC1 .  The filename should give you some idea of the period covered by each log file, and you can open them in Notepad.  Note that the times are in GMT.
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Author Closing Comment

by:NELMO
ID: 34334172
sorry this has taken so long.

I was just having another go at the problem this morning and typed:

https://mailserver/Exchange/USERNAME/Inbox

i.e i missed off the ?Cmd=contents

And - voila!!
OWA view back to normal.
Not sure why i had to type \inbox (I do not with the other members I monitor) but it is working now.

Thank you all for your time.

Neil
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