[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 918
  • Last Modified:

set reply-to on outgoing emails on exchange 2007

Hello,

We have a new ticketing system.

At the moment we are trying to force our clients to email the system and we would like to achieve something which would set the reply-to based on recipient address.

Example

If we email the client to his "xyz@abc.com" address and CC "tickets@company.com" is it possible to set the reply-to header on that email to "tickets@company.com" ??
It is important that this will happen on the server not on the client. Server is Exchange 2007 at the moment.

We tried transport rules, but no luck so far.
Any help appreciated.

Thanks
0
bondit
Asked:
bondit
  • 5
  • 4
1 Solution
 
FDiskWizardCommented:
Wouldn't sending FROM tickets@company.com be simpler since they will have to insert the address anyway... Just add the FROM line in Outlook options, and the users can make it FROM that address/account instead of their mailbox.

0
 
bonditAuthor Commented:
Thanks for the prompt reply.
Yes this helps however it does not solve the issue we are updating the tickets using the CC ...
0
 
RudramCommented:
* If you are using Outlook to send out emails then you could try this feature.

* While composing the email, click on the options button, if in OL2k3 or OL2k7, the page where you set the requesting delivery receipt and read receipt.

* There we have an option which says "have replies sent to".. here you could specify the email id tickets@company.com.

* Now when the user replies to this email, the tickets@company.com would be set to the TO field.

Let me know if it worked,

Rudram (^_^)
messageoptions.JPG
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
bonditAuthor Commented:
Hello Rudram,

Again thanks for the post, however it creates 4 more operations per one email to add this and that is the reason why I asked about doing it server-side.

However thanks again for the post.

Any other ideas appreciated.
0
 
RudramCommented:
* In that case we could automate this to work in 1 click per email.

* You could create a macro in Outlook that would launch a new email for composing which would have the "Have replies sent to" field prefilled and add that macro as a new email composing button in Outlook toolbar so that you have the email ready with all the necessary fields prefilled and you simply need to click on the send button.

* Do let me know if you would like to go for this solution then i would post the code to you.

Rudram (^_^)
0
 
bonditAuthor Commented:
Hello Rudram,

If you could provide me with that kind of macro it would be great.
Sounds like that might do the trick.

Thanks
0
 
RudramCommented:
* Hi type in the following code in the macro editor.

* Once done, you could add a button to the toolbar as this new macro.

Hope this helps,

Rudram (^_^)

0
 
RudramCommented:

Sub NewMail()
Dim objOLApp As Outlook.Application
Dim NewMail As Outlook.MailItem
Set objOLApp = New Outlook.Application
Set NewMail = objOLApp.CreateItem(olMailItem)
NewMail.CC = "xxx@warnerbros.com"
NewMail.Subject = "Incident Reference No: "
NewMail.ReplyRecipients.Add "xxx@gmail.com"
NewMail.Display
End Sub

Open in new window

0
 
RudramCommented:
* Make sure you change the email address as per your requirements (^_^)

* And to explore more of the capabilities of this code, you could type in the object Newmail, then place a dot and go through the list of properties and methods available for composing and modifying an email.
0
 
bonditAuthor Commented:
Thank you

Your help is appreciated, maybe I should spend some more time with macros :)

Thanks again
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now