We have a new ticketing system.
At the moment we are trying to force our clients to email the system and we would like to achieve something which would set the reply-to based on recipient address.
If we email the client to his "firstname.lastname@example.org" address and CC "email@example.com" is it possible to set the reply-to header on that email to "firstname.lastname@example.org" ??
It is important that this will happen on the server not on the client. Server is Exchange 2007 at the moment.
We tried transport rules, but no luck so far.
Any help appreciated.