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How do I connect my new laptop to my secured wireless network?

Posted on 2010-09-02
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Last Modified: 2013-11-09
Toshiba qosimo X505
Windows Home Premium
Linsky cisco WRT610W

I just bought this laptop and I'm trying to get it to connect to the internet via the wireless modem. It accepted the security key and I set it to find the wireless automatically.  I see my wireless. When I try to connect is says unable to connect. I used Windows troubleshoot and it can't find anything.  There is no virus protection other than windows yet.

Thanks
Art
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Question by:artismobile
10 Comments
 
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Expert Comment

by:Mike Thomas
ID: 33587593
Try restarting the router and laptop then trying again.


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Expert Comment

by:hunart
ID: 33587673
I need more info than this in order to help you:

1) I would assume you have a wireless router somewhere.  Your modem is connected to the router.
2) Inside your router, make sure that you configure it with an SSID, Network Authentication Type, Data Encryption and then Encryption Key.  You will have to enter all the same info on the client (your laptop)
3) For enhanced security, disable the SSID broadcasting and add MAC Address Filtering as well.  Most routers these days have these feature.
4) You need a wireless utility to be able to connect to the wireless router.  I would suggest that you use Intel ProSet WiFi Utility as it is better than the one that comes with Windows.

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Author Comment

by:artismobile
ID: 33587892
I tried restarting both the router and laptop.

I do have a wireless router.  It is currently working for 3 other laptops.  I entered the security key at the start of the new laptop.  There is an unprotected wireless in the area that the laptop can connect to but it is too weak.  It won't connect to mine albiet it says the signal is excellent.

Now it says ther is not IP address
Should I change the status from open to WPA WPA2?
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Expert Comment

by:Fred Marshall
ID: 33588009
You say:
"It accepted the security key and I set it to find the wireless automatically."
and
"When I try to connect is says unable to connect."

I rather doubt that both can be correct - as a working hypothesis in fixing your problem.

Usually the inability to satisfactorily connect has to do with the security.    I would:
1) delete the connection setup for your wireless router
2) re-establish the connection making sure that the security settings are correct
3) if the security settings are correct then you should get a connection.  
4) Once you've successfully made a connection *such that you can reach the internet*!! then it should work thereafter.  If you haven't gotten this far then there's still work to do.

Some hints:
- the wireless interface will show that it's connected with a good signal but this can be misleading when there's any security set up.  All this means is that the *radios* are talking but not that the networking security has been satisfied.  Sometimes it will say that "connection or access... is "limited"" which means you didn't get an IP address in the process.  If you get an IP address that starts (typically) with 192 or 10 then that's a good sign.  If you end up with an IP address that starts with 169 then that's a fallback due to not getting into the router.
- if your router has a default SSID for the wireless like "Linksys" or "dlink" or .... something that just comes with it ... and you aren't using any security then change the SSID in your router's wireless settings to something unique.  Why?  Because when you're away with that laptop it will automatically connect to some foreign network that has the same default SSID.
This also will help you at home if the neighbor has the same SSID as you have.  You may be trying to connect with the wrong wireless router because the SSIDs are the same.  A long shot perhaps but certainly possible.
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Expert Comment

by:hunart
ID: 33588181
Did you use Windows utility or other utility to set up your wireless connection?

What type of security connection are you using?  You can't simply change from one to another on the router or the client.  If you use WPA/WPA2 on the router, the client will have to use the same.  Otherwise, it won't work.  Check you wireless configuration on the router again and post the info here so we can help you.
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Author Comment

by:artismobile
ID: 33588265
I don't know how to delete the connection setup. Do I do this on the new laptop?
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Author Comment

by:artismobile
ID: 33588305
I used windows on the new laptop to set up the wireless
looks like now I have a new connection (2) it doesn't work either.  IP address is 169
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Expert Comment

by:hunart
ID: 33588940
When you get 169.xx it means that the authentication failed on your laptop.  Can you download this utility http://www.intel.com/support/wireless/wlan/sb/cs-010623.htm to set up your wireless.  It works well with most system.  You have to find the right one for you system as I do not know the particular about your system.

Good luck
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Author Comment

by:artismobile
ID: 33589699
I will try this solution when I return to the studio, and report.
Thanks all
Art
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Accepted Solution

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artismobile earned 0 total points
ID: 33605581
I decided to return this computer and purchase a different brand. Thanks for your assistance in trying to solve the problem.
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