Solved

DocLink not showing up Lotus Notes email

Posted on 2010-09-02
2
1,732 Views
Last Modified: 2013-12-18
I have one user that is using Lotus Notes 8.5 and can't see any doclink that is sent to him. The doclink only shows up as a line of text "[Document link: DatabaseName]". I thought this was 8.5 problem but when I checked with another user that is using 8.5, that user get the doclink and can open it just find.

Is there some kind of setting on Notes that can prevent doclink to show up on the email?

One example where the user can't see the doclink is when the user get the email updates but can't see the doclink. Below is the code that I use to generate the email.

Set rtitem = New NotesRichTextItem(mailDoc, "Body")
mailDoc.Subject = "Updates Added"
mailDoc.SendTo = recipients
Call rtitem.AddNewline(2)
Call rtitem.AppendDocLink(doc,db.Title)
Call maildoc.Send(False)					

Open in new window


Again I only found one user that has a problem with this and the problem with any doc link that is sent to that user, like even when I send a doc link manually that user only get a text instead of the doclink.
0
Comment
Question by:coronoahcoro
2 Comments
 
LVL 5

Expert Comment

by:iPinky
ID: 33588232
could it be that he receives the email via internet email address? which basically kind of removes doclinks...

maybe the routing of the mail somehow goes haywire, check if he gets the mail really via the Notes address and not via some strange outbound/inbound routing

eg. this could happen if someone (the person who executes the code above) has the recipient in his local names.nsf and only with his internet email address (this is just a guess, not verified)
0
 
LVL 17

Accepted Solution

by:
fgrushevsky earned 125 total points
ID: 33608524
check person record in the domain name and address book for the affected user.  under mail section look "Format preference for incoming mail:" should be set to "Keep in senders' format" or "rich text format"
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I thought it will be a good idea to make a post as it will help in case someone else faces these issues. I trust this gives an idea how each entry in Notes.ini can mean a lot for the Domino Server to be functioning properly. This article discusses t…
  In today’s Arena we can’t imagine our lives without Internet as we are highly used to of it. If we consider our life style just for only 2 min we found that face to face communication is swapped by e-communication.  Every Where from Works place to…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question