?
Solved

DocLink not showing up Lotus Notes email

Posted on 2010-09-02
2
Medium Priority
?
1,846 Views
Last Modified: 2013-12-18
I have one user that is using Lotus Notes 8.5 and can't see any doclink that is sent to him. The doclink only shows up as a line of text "[Document link: DatabaseName]". I thought this was 8.5 problem but when I checked with another user that is using 8.5, that user get the doclink and can open it just find.

Is there some kind of setting on Notes that can prevent doclink to show up on the email?

One example where the user can't see the doclink is when the user get the email updates but can't see the doclink. Below is the code that I use to generate the email.

Set rtitem = New NotesRichTextItem(mailDoc, "Body")
mailDoc.Subject = "Updates Added"
mailDoc.SendTo = recipients
Call rtitem.AddNewline(2)
Call rtitem.AppendDocLink(doc,db.Title)
Call maildoc.Send(False)					

Open in new window


Again I only found one user that has a problem with this and the problem with any doc link that is sent to that user, like even when I send a doc link manually that user only get a text instead of the doclink.
0
Comment
Question by:coronoahcoro
2 Comments
 
LVL 5

Expert Comment

by:iPinky
ID: 33588232
could it be that he receives the email via internet email address? which basically kind of removes doclinks...

maybe the routing of the mail somehow goes haywire, check if he gets the mail really via the Notes address and not via some strange outbound/inbound routing

eg. this could happen if someone (the person who executes the code above) has the recipient in his local names.nsf and only with his internet email address (this is just a guess, not verified)
0
 
LVL 17

Accepted Solution

by:
fgrushevsky earned 500 total points
ID: 33608524
check person record in the domain name and address book for the affected user.  under mail section look "Format preference for incoming mail:" should be set to "Keep in senders' format" or "rich text format"
0

Featured Post

2018 Annual Membership Survey

Here at Experts Exchange, we strive to give members the best experience. Help us improve the site by taking this survey today! (Bonus: Be entered to win a great tech prize for participating!)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an old article, please see an updated version of this article, located here: http://www.experts-exchange.com/articles/23619/Notes-8-5x-Windows-7-Notes-info-and-tips.html
This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
SQL Database Recovery Software repairs the MDF & NDF Files, corrupted due to hardware related issues or software related errors. Provides preview of recovered database objects and allows saving in either MSSQL, CSV, HTML or XLS format. Ensures recov…
There may be issues when you are trying to access Outlook or send & receive emails or due to Outlook crash which leads to corrupt or damaged PST file. To eliminate the corruption from your PST file, you need to repair the corrupt Outlook PST file. U…
Suggested Courses

589 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question