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Cisco Unity Services Stopped

Posted on 2010-09-02
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Last Modified: 2012-06-18
Hi All,
I am running Cisco Unity version 4.2.  This server was in place before I joined the company, so I don't have a ton of knowledge on it.
I have been getting the following automatically generated emails:

Subject: Error Unity Services Stopped

The UnityMTA folder exceeds the threshold size Server <Servername> restarting the Unity Services


I see the folder they are referring to, it's C:\CommServer\UnityMTA.  Inside there, there are 285 text documents with mailbox names on there.  I'm guessing these are logs of messages? All the documents accumulate to 1.1mb, I'm guessing my threshold is 1mb?!?  There is also a "failed" directory with 2 wav files and 2 text documents.

Couple questions, if you have the answers to any of them:
1.  What is this directory used for?
2.  How do I increase the threshold? <or> purge these files correctly?
3.  How do I change where these emails are going?  Currently the server is automatically generating them and sending them to my counterpart instead of me.

Thank you all for taking the time to help!
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Question by:ccorino1
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Alex Bahar earned 2000 total points
ID: 33594756
UnityMTA holds the messages received by Unity. These messages then gets delivered to the mail store which is usually Exchange or Domino. Obviously you have an issue there.
First start checking your clock on Unity and Exchange servers. They should be within +- 30 secs the same. If the clock is not matched, then exit the Unity administration and synchronize your clocks. Ideally all your servers should be using the same clock source to update their clocks.
If clocks look good, then restart both Exchange/Domino and Unity servers. See if they will start talking again and the messages in UnityMTA will get delivered to Exchange/Domino.
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by:ccorino1
ID: 33597085
Excellent Suggestion!  I am running Exchange 2007, so I will try just that (hopefully tonight) and will let you know.
Thank you so much.
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