Solved

Cisco Unity Services Stopped

Posted on 2010-09-02
2
259 Views
Last Modified: 2012-06-18
Hi All,
I am running Cisco Unity version 4.2.  This server was in place before I joined the company, so I don't have a ton of knowledge on it.
I have been getting the following automatically generated emails:

Subject: Error Unity Services Stopped

The UnityMTA folder exceeds the threshold size Server <Servername> restarting the Unity Services


I see the folder they are referring to, it's C:\CommServer\UnityMTA.  Inside there, there are 285 text documents with mailbox names on there.  I'm guessing these are logs of messages? All the documents accumulate to 1.1mb, I'm guessing my threshold is 1mb?!?  There is also a "failed" directory with 2 wav files and 2 text documents.

Couple questions, if you have the answers to any of them:
1.  What is this directory used for?
2.  How do I increase the threshold? <or> purge these files correctly?
3.  How do I change where these emails are going?  Currently the server is automatically generating them and sending them to my counterpart instead of me.

Thank you all for taking the time to help!
0
Comment
Question by:ccorino1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 9

Accepted Solution

by:
Alex Bahar earned 500 total points
ID: 33594756
UnityMTA holds the messages received by Unity. These messages then gets delivered to the mail store which is usually Exchange or Domino. Obviously you have an issue there.
First start checking your clock on Unity and Exchange servers. They should be within +- 30 secs the same. If the clock is not matched, then exit the Unity administration and synchronize your clocks. Ideally all your servers should be using the same clock source to update their clocks.
If clocks look good, then restart both Exchange/Domino and Unity servers. See if they will start talking again and the messages in UnityMTA will get delivered to Exchange/Domino.
0
 

Author Comment

by:ccorino1
ID: 33597085
Excellent Suggestion!  I am running Exchange 2007, so I will try just that (hopefully tonight) and will let you know.
Thank you so much.
0

Featured Post

Turn Insights Into Action

You’ve already invested in ITSM tools, chat applications, automation utilities, and more. Fortify these solutions with intelligent communications so you can drive business processes forward.

With xMatters, you'll never miss a beat.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So you think no one can listen in on your VOIP conversations, eh? Well... if you haven't setup Secure Real Time Transport (SRTP), your voice communications can be hacked into by just about anyone! First, let's talk about the intended audience for…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question