Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Cisco Unity Services Stopped

Posted on 2010-09-02
2
Medium Priority
?
266 Views
Last Modified: 2012-06-18
Hi All,
I am running Cisco Unity version 4.2.  This server was in place before I joined the company, so I don't have a ton of knowledge on it.
I have been getting the following automatically generated emails:

Subject: Error Unity Services Stopped

The UnityMTA folder exceeds the threshold size Server <Servername> restarting the Unity Services


I see the folder they are referring to, it's C:\CommServer\UnityMTA.  Inside there, there are 285 text documents with mailbox names on there.  I'm guessing these are logs of messages? All the documents accumulate to 1.1mb, I'm guessing my threshold is 1mb?!?  There is also a "failed" directory with 2 wav files and 2 text documents.

Couple questions, if you have the answers to any of them:
1.  What is this directory used for?
2.  How do I increase the threshold? <or> purge these files correctly?
3.  How do I change where these emails are going?  Currently the server is automatically generating them and sending them to my counterpart instead of me.

Thank you all for taking the time to help!
0
Comment
Question by:ccorino1
2 Comments
 
LVL 9

Accepted Solution

by:
Alex Bahar earned 2000 total points
ID: 33594756
UnityMTA holds the messages received by Unity. These messages then gets delivered to the mail store which is usually Exchange or Domino. Obviously you have an issue there.
First start checking your clock on Unity and Exchange servers. They should be within +- 30 secs the same. If the clock is not matched, then exit the Unity administration and synchronize your clocks. Ideally all your servers should be using the same clock source to update their clocks.
If clocks look good, then restart both Exchange/Domino and Unity servers. See if they will start talking again and the messages in UnityMTA will get delivered to Exchange/Domino.
0
 

Author Comment

by:ccorino1
ID: 33597085
Excellent Suggestion!  I am running Exchange 2007, so I will try just that (hopefully tonight) and will let you know.
Thank you so much.
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever wanted to query Cisco Call Manager CDR records from MS SQL Server? Here's how! CUCM can be configured to upload a CDR file to a given FTP server every minute. This article will show you how to set this up, schedule the import of this data an…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Screencast - Getting to Know the Pipeline
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question