Solved

On Power On, Screen of Samsung NC10 max brightness, cannot see user name to logon

Posted on 2010-09-02
3
585 Views
Last Modified: 2013-11-17
Hi

This is a really annoying problem. About a year ago I bought a Samsung NC10 netbook from the Saturn store in Munich, Germany, and enjoyed it's convenient size, weight & battery life.

After a while I noticed the ambient light sensor would rachet the screen brightness up to the max when I turned the computer on.

This has the effect of whiting out the screen; nothing can be seen except for white light, certainly not the mouse pointer and my user name.

I therefore cannot click on my username to enter my password.

If this happens when I am already logged on, I can use the Fn key with the <Up> or <Down> keys to vary the brightness but if I'm not logged on these keys don't work.

Sometimes, if I wait, the Windows XP logon page becomes visible. OTOH it may not.

Generally closing the lid and opening it a little bit eventually works, or moving the computer to different light.

Sometimes the screen remains maxed out regardless. Especially when I need to do something urgently!

I'd obviously like to have the computer repaired or replaced, but during a move I lost the receipt.

Does anyone know how I can disable the ambient light sensor?
I reall don't mind adjusting the screen brightness myself.
0
Comment
Question by:memyselfi
3 Comments
 
LVL 7

Expert Comment

by:harryhelp
ID: 33589078
Is there no option in the Samsung or Windows control panels?
0
 
LVL 12

Accepted Solution

by:
Justin Pierce earned 500 total points
ID: 33593006
Hello,

     This link will help you determine if it is a software or hardware issue:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137278&amp;modelname=NP-NC10&amp;modelcode=&amp;session_id=KpphnfK5hvXsn18gvx7d2Ymb2xt0pM4rMgTRnstpwGyPh9byDFpf!1920101254!1761676348!7501!-1!-428745628!1761676444!7501!-1!1256843681010

It seems to be solid information from their support that can help you get to the bottom of this problem. Take care.
0
 

Author Closing Comment

by:memyselfi
ID: 33602434
MacGuy47:

I downloaded and updated the appropriate driver. My NC10 is a german model so it was necessary to navigate from the link to the german site.

It has much improved things and u get the points.

The screen still maxes out, but less often and so is much more workable.
I'm assuming that the previous driver was corrupted somehow, a problem fixed by the new driver, and there may be an additional h/w problem with the screen.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now