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HP Laserjet Printer error

Posted on 2010-09-02
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Last Modified: 2012-05-10
Hello I have a couple of HP LaserJet 4350n printer I am trying to install on a print server (Win 2003).  After several attemps I continue to receive error: "The HP LaserJet 4250/4350/4240 Setup program has encountered a severe error and will now exit.  Restart your computer and run Setup again.  I had on problem installing a HP 4600DN and a Brother 2170W printers.  Just the 4350s.
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Question by:WyleOP
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by:ching023
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Can you try download the latest driver from HP, just the basic printer driver, not with those fancy apps, and see if that works first?
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by:WyleOP
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I've tried the latest download from the HP site, still no joy
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by:ieden
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Few things to try...
Update firmware on the printer: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=412160&prodNameId=412165&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=lj-25065-17
Then download the driver for server 2003:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=412160&prodNameId=412165&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=lj-24656-6
After extracting the files to a safe location for later use, use 2003 Print management to install new driver. Do not create a new printer until after the driver has been installed. When creating the printer, look in the provided list for the driver and use it. DO NOT USE UNIVERSAL DRIVERS!!!
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by:befriend
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Use Device manager to install the driver don't use full hp software is not compatible with ur os.
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by:WyleOP
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How do you install firm ware on an hp printer using device manager?  I always thought the firmware is installed from the hardware it applies to.
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by:WyleOP
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The printer is installed, however, it installed as a HP-4250 not HP-4350 and will not allow me to share the printer
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by:ieden
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EX-EX just crashed and ate my whole post to you.

Again.
Printer must be installed through Print Management.
Delete your old printer and driver.
Update firmware, from link above. Directions to install are in the readme.
Install new driver from link above. Use Print Management MMC to install new printer, You will be asked during creation if you want to share this printer.
Send test page from server first.
Connect PC to printer on server either through AD GPO or manually by \\server\printer.
Test on PC.
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by:WyleOP
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ieden, the firmware and printer drivers have been updated.  How do one install a printer using a print manager under MMC?
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by:ieden
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First install Windows 2003 Service Pack 2 Administration Tools Pack for x86 editions:
http://www.microsoft.com/downloads/details.aspx?familyid=86B71A4F-4122-44AF-BE79-3F101E533D95&displaylang=en#Overview

Then follow the directions in the Print Management Step-by-Step Guide:
http://www.microsoft.com/downloads/details.aspx?familyid=83066ddc-bc96-4418-a629-48c8abd2c7a0&displaylang=en

The direction given in previous entries will make more sense when you have the correct tools installed.
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WyleOP earned 0 total points
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All, I've tried all of the above suggestions without success.  I finally ended up calling HP Tech Support and they recommended installing the Universal Driver PCL 6 and finally the printers are now online as shared.  Many thanks for your assistance.
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by:ieden
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Glad your problem is resolved.
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