Solved

HP Laserjet Printer error

Posted on 2010-09-02
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1,154 Views
Last Modified: 2012-05-10
Hello I have a couple of HP LaserJet 4350n printer I am trying to install on a print server (Win 2003).  After several attemps I continue to receive error: "The HP LaserJet 4250/4350/4240 Setup program has encountered a severe error and will now exit.  Restart your computer and run Setup again.  I had on problem installing a HP 4600DN and a Brother 2170W printers.  Just the 4350s.
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Question by:WyleOP
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11 Comments
 
LVL 2

Expert Comment

by:ching023
ID: 33590155
Can you try download the latest driver from HP, just the basic printer driver, not with those fancy apps, and see if that works first?
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Author Comment

by:WyleOP
ID: 33590178
I've tried the latest download from the HP site, still no joy
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LVL 7

Expert Comment

by:ieden
ID: 33590290
Few things to try...
Update firmware on the printer: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=412160&prodNameId=412165&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=lj-25065-17
Then download the driver for server 2003:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=412160&prodNameId=412165&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=lj-24656-6
After extracting the files to a safe location for later use, use 2003 Print management to install new driver. Do not create a new printer until after the driver has been installed. When creating the printer, look in the provided list for the driver and use it. DO NOT USE UNIVERSAL DRIVERS!!!
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LVL 1

Expert Comment

by:befriend
ID: 33591454
Use Device manager to install the driver don't use full hp software is not compatible with ur os.
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Author Comment

by:WyleOP
ID: 33595232
How do you install firm ware on an hp printer using device manager?  I always thought the firmware is installed from the hardware it applies to.
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Author Comment

by:WyleOP
ID: 33595778
The printer is installed, however, it installed as a HP-4250 not HP-4350 and will not allow me to share the printer
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LVL 7

Expert Comment

by:ieden
ID: 33596142
EX-EX just crashed and ate my whole post to you.

Again.
Printer must be installed through Print Management.
Delete your old printer and driver.
Update firmware, from link above. Directions to install are in the readme.
Install new driver from link above. Use Print Management MMC to install new printer, You will be asked during creation if you want to share this printer.
Send test page from server first.
Connect PC to printer on server either through AD GPO or manually by \\server\printer.
Test on PC.
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Author Comment

by:WyleOP
ID: 33596372
ieden, the firmware and printer drivers have been updated.  How do one install a printer using a print manager under MMC?
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LVL 7

Expert Comment

by:ieden
ID: 33597036
First install Windows 2003 Service Pack 2 Administration Tools Pack for x86 editions:
http://www.microsoft.com/downloads/details.aspx?familyid=86B71A4F-4122-44AF-BE79-3F101E533D95&displaylang=en#Overview

Then follow the directions in the Print Management Step-by-Step Guide:
http://www.microsoft.com/downloads/details.aspx?familyid=83066ddc-bc96-4418-a629-48c8abd2c7a0&displaylang=en

The direction given in previous entries will make more sense when you have the correct tools installed.
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Accepted Solution

by:
WyleOP earned 0 total points
ID: 33618794
All, I've tried all of the above suggestions without success.  I finally ended up calling HP Tech Support and they recommended installing the Universal Driver PCL 6 and finally the printers are now online as shared.  Many thanks for your assistance.
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LVL 7

Expert Comment

by:ieden
ID: 33619307
Glad your problem is resolved.
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