Control Panel Freezes XP

Client's machine completely freezes whenever Control Panel is opened. I've reviewed many different solutions or possible causes/fixes but don't have the time to try them all. Microsoft has an article but it doesn't refer to XP only other versions of Windows.

I have moved the .cpl files out of System32 onto "temp" on the Desktop, however we find that all the .cpl files seem to appear in System32 again. We've scanned her computer with multiple anti-virus and malware tools and it scans clean. She is showing some bad blocks (12KB worth) in CHKDSK.

1. Does XP automatically repopulate .cpl back in System32?

2. When we replace her drive, will we have to worry about imaging over the same issue, would a clean install be best?

msiersAsked:
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dbruntonCommented:
>> Restore to an earlier point and use third party hard disk software just like partition magic to expelled out that blocks from c drive.

Restoration won't help if there are files in the bad blocks area.  If there are bad blocks it could be a very early sign that the hard disk is going.

The disk can be tested with utils from the manufacturer as to its fitness but a new hard disk and reinstall should fix all problems.
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dvast8nCommented:
I would recommend doing a registry scan and clean up.

http://www.piriform.com/ccleaner

ccleaner is free.
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Mike GrizzlePC/LAN TechnicianCommented:
Hi there,

Yes, when you perform a chkdsk /f in the recovery console. reboot the machine and go into the recovery console and run chkdsk /f.  You may have to perform this operation a few times. I would also reccommend that you backup your data and replace the hard drive if you already have bad blocks. Use your XP CD to perform the Chkdsk /f. I have noticed that on bad block drives, the chkdsk can become corrupt in the file system.

Cheers
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dbruntonCommented:
>> 1. Does XP automatically repopulate .cpl back in System32?

Probably Windows File Protection is kicking in and doing this http://en.wikipedia.org/wiki/Windows_File_Protection

>> 2. When we replace her drive, will we have to worry about imaging over the same issue, would a clean install be best?

You've got bad blocks.  If there are files on these the imaging application may barf at that.  A clean install on a new hard disk would be best.  It would also take care of the Control Panel Problems.
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befriendCommented:
Restore to an earlier point and use third party hard disk software just like partition magic to expelled out that blocks from c drive.
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msiersAuthor Commented:
Thanks to all for the information. You've confirmed our suspicions that we must install a new hard disk and reinstall altogether. Best Regards!
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