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office 2010 crashes

Posted on 2010-09-02
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Last Modified: 2012-08-13
I have the Office Pro Plus 2010 and outlook freezes / crashes when I open a message and slide with the mouse over a contact.
message :
faulting application outlook.exe
Problem Event Name:    APPCRASH
  Application Name:    OUTLOOK.EXE
  Application Version:    14.0.4760.1000
  Application Timestamp:    4ba8ff82
  Fault Module Name:    outlook.exe

I disabled all add-ins and even uninstalled them.
The one who keeps self-installings itself is : Exchange add-in (umoutlookaddin.dll).

outlook /safe works fine because the additional information about a contact is not displayed.

•I verified that I am not in Compatible mode.  
•I tried uninstalling all but one e-mail account.
•I tried creating a new mail profile using the mail applet in Control Panel
•I tried uninstalling all e-mail accounts in Outlook and my Hotmail/Windows Live accounts.
•I tried uninstalling  the Outlook Connector•
•I tried deleting the ".ost" file
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Question by:McRight
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6 Comments
 
LVL 7

Expert Comment

by:Jamie Gillespie
ID: 33590756
Try an Office repair?
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Author Comment

by:McRight
ID: 33591292
on all pc's that are running Outlook 2010 ?
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Expert Comment

by:Jamie Gillespie
ID: 33591311
Only on the machines that are having problems
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Author Comment

by:McRight
ID: 33591448
all machines suffering from the same problems .....
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Accepted Solution

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McRight earned 0 total points
ID: 33621878
SBS2008 was installed with SP1; Upgrading to SP2 solved the problem.
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Expert Comment

by:Jamie Gillespie
ID: 33622349
Thanks for posting solution, I thought someone else would contribute
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