office 2010 crashes
Posted on 2010-09-02
I have the Office Pro Plus 2010 and outlook freezes / crashes when I open a message and slide with the mouse over a contact.
faulting application outlook.exe
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8ff82
Fault Module Name: outlook.exe
I disabled all add-ins and even uninstalled them.
The one who keeps self-installings itself is : Exchange add-in (umoutlookaddin.dll).
outlook /safe works fine because the additional information about a contact is not displayed.
•I verified that I am not in Compatible mode.
•I tried uninstalling all but one e-mail account.
•I tried creating a new mail profile using the mail applet in Control Panel
•I tried uninstalling all e-mail accounts in Outlook and my Hotmail/Windows Live accounts.
•I tried uninstalling the Outlook Connector•
•I tried deleting the ".ost" file