Solved

Outlook slow in mornings Send and Receive

Posted on 2010-09-02
3
738 Views
Last Modified: 2012-05-10
I am a network administrator.  Every morning one of the employees opens up Outlook, after logging in, it takes at least 5 minutes to send and receive two or three e-mails.  These e-mails are normally not large, nor do they have big attachments.  It happens every morning.  It shows downloading a certain amount of bytes out of a certain amount of bytes.  For the rest of the day, it sends and receives quickly.  I know it's not network congestion in the morning, because nobody else has had this problem.  
0
Comment
Question by:DepecheServer
3 Comments
 
LVL 1

Accepted Solution

by:
silas_miller earned 500 total points
ID: 33591932
What have you checked so far?

1.) see if cached exchange mode is on and see if they have been sending mail while not at work using Web Outlook, particularly large messages that could be getting sync'd back up
2.) check add-ons that may be installed in their outlook that could be updating or using the system resources
3.) check the anti-virus. I've seen both AVG and Microsoft Security Essentials slow a system to crawl for 10-20 minutes every morning, downloading updates and/or scanning
4.) does this person have any re-occuring roles or regular emails that they get?
5.) check the scheduled tasks for anything strange that may be going off in the morning

Is the problem re-producible after every reboot or just in the morning? If it's just in the morning you need to look at scheduled tasks or things that only happen then. Hope this helps.
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 33606561
Could they be using an additional IMAP account such as gmail?

If so, it may be necessary to adjust to download only headers, or other suggestions below:

http://www.labnol.org/software/tutorials/solutions-for-slow-gmail-imap-with-microsoft-outlook/1761/
0
 

Author Comment

by:DepecheServer
ID: 33639260
The problem seems to have been solved on its own.  The employee had not had any issues since Monday.  

We don't host an exchange server.  We have a third party company that hosts our e-mail and we use POP3.    
I will try steps 2 to 5 and accept your solution because this has been inactive for a few days.

No, they are not using any additional accounts.  

Thanks for the help.
0

Featured Post

The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now