Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Dell GX60 bootup issue

Posted on 2010-09-02
15
Medium Priority
?
701 Views
Last Modified: 2012-05-10
when i boot my small form GX60, it comes up with the DELL boot up screen. But then once complete, it goes strait to a blinking cursor with no end.

seems to be a hardware issue. whats my course of action?

0
Comment
Question by:jerlejeune
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 3
  • +2
15 Comments
 

Expert Comment

by:yoyolut
ID: 33591102
Hi,

I thinks it's a power faillure, all my GX60 have a power failure and for some of them, when i stared them he reboot all time.

You power statut on start button is green ?

have a nice day,
Yo
0
 

Author Comment

by:jerlejeune
ID: 33591150
the power status is green. i also have been unable to utilize the f8 button an attempt safe mode startup of the OS
0
 

Expert Comment

by:yoyolut
ID: 33591172
Can you try an other power supply ?

after one day of shutdown, your GX60 start ?

0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:jerlejeune
ID: 33591199
i will give it a try in the AM.

0
 
LVL 18

Expert Comment

by:Wakeup
ID: 33591202
Sounds like perhaps a failing hard drive?
You can attempt to change the boot order in bios and see if you can boot to a bootable CD?
Preferably something like Windows XP installation Cd....
see if it detects the hard drive...you can go to the recovery console and see if the boot sector and boot record are corrupt and repair them thru the recovery console....let me know if you need directions for that.
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 33591208
Sounds like a Windows problem, not a specific hardware problem.  Did something change recently?  Have you tried restoring the last known good configuration?  You can also try using the recovery console to try to diagnose and repair the issue.

0
 

Expert Comment

by:yoyolut
ID: 33591211
Ok, ha ve you any acess to the boot diagnostik (When boot, F12 key ? )
0
 

Author Comment

by:jerlejeune
ID: 33591346
i have tried the diagnostic on the HD throughthe F12 key. I cannot get to the last know goof config/safe mode page for the life of me.

i can boot up tothe recovery concole, but i am unaware of the admin password for this particular machine. was not passed on to me by the previous guy.

any suggestions?
0
 
LVL 18

Expert Comment

by:Wakeup
ID: 33591911
When you ran the HD diagnostics, did you get any messages?  was the drive found to be running fine?

Also did you try or are you able to try to boot from cd?  prefer windows XP install cd?
do you know how to use the recovery console?
0
 

Expert Comment

by:yoyolut
ID: 33593933
Hi,

Ok, forget my Power supply idea, I agree with Wakeup, HDD problem or a Sytem installation Failure.

Have you any linux Live CD like Ubuntu to perform a HDD Checkup ? and try to save your data ?

Have a nice day,
Yo
0
 
LVL 5

Expert Comment

by:helpnet
ID: 33594821
First step I usually try in this sort of situation is opening up the box and reseating everything (to make sure something isn't loose.  Then if no better, strip to barebones.  Motherboard video card and 1 stick of ram, then with HDD.  Then I may try a boot CD like Bart PE or window PE, see what I can see if anything on the HDD.  Then I might try exchanging parts.
0
 
LVL 5

Expert Comment

by:helpnet
ID: 33594831
Sometimes when you open the box you can find a little surprise, like a bug, lizard or worse, a mouse (and I aint talking the the type with buttons!).
0
 
LVL 5

Expert Comment

by:helpnet
ID: 33594840
Dont forget to try disabling on board video and putting in a video card (really hard in a small form factor box though)
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 33598559
First thing I'd try to do is boot from a Linux password change CD (http://www.sysresccd.org/) and change the Administrator's password.  Then try the recovery console again and see where that takes you.  Then I'd do what's already been suggested - use a BartPE boot CD to try to run a virus scan and examine the system/registry or pull the drive and plug it into another system as a secondary and scan/examine.
0
 

Accepted Solution

by:
jerlejeune earned 0 total points
ID: 33610734
After trying several of these recommendations with no success, i decided i needed to get this machine back up and at the retail stand (golf shop POS machine) for the busy labor day weekend ahead. I did the recovery work, reinstall of the OS and software/peripheral installations. the 3 hour and 15 minute process was the more predictable choice for getting out at a reasonable hour on a friday!

there have been no hardware issues thus far. hopefully it remains that way.

thanks everyone for your help.

jeremy
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

598 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question