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Dell GX60 bootup issue

Posted on 2010-09-02
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Last Modified: 2012-05-10
when i boot my small form GX60, it comes up with the DELL boot up screen. But then once complete, it goes strait to a blinking cursor with no end.

seems to be a hardware issue. whats my course of action?

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Question by:jerlejeune
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Expert Comment

by:yoyolut
ID: 33591102
Hi,

I thinks it's a power faillure, all my GX60 have a power failure and for some of them, when i stared them he reboot all time.

You power statut on start button is green ?

have a nice day,
Yo
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Author Comment

by:jerlejeune
ID: 33591150
the power status is green. i also have been unable to utilize the f8 button an attempt safe mode startup of the OS
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Expert Comment

by:yoyolut
ID: 33591172
Can you try an other power supply ?

after one day of shutdown, your GX60 start ?

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Author Comment

by:jerlejeune
ID: 33591199
i will give it a try in the AM.

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Expert Comment

by:Wakeup
ID: 33591202
Sounds like perhaps a failing hard drive?
You can attempt to change the boot order in bios and see if you can boot to a bootable CD?
Preferably something like Windows XP installation Cd....
see if it detects the hard drive...you can go to the recovery console and see if the boot sector and boot record are corrupt and repair them thru the recovery console....let me know if you need directions for that.
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Expert Comment

by:mlongoh
ID: 33591208
Sounds like a Windows problem, not a specific hardware problem.  Did something change recently?  Have you tried restoring the last known good configuration?  You can also try using the recovery console to try to diagnose and repair the issue.

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Expert Comment

by:yoyolut
ID: 33591211
Ok, ha ve you any acess to the boot diagnostik (When boot, F12 key ? )
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Author Comment

by:jerlejeune
ID: 33591346
i have tried the diagnostic on the HD throughthe F12 key. I cannot get to the last know goof config/safe mode page for the life of me.

i can boot up tothe recovery concole, but i am unaware of the admin password for this particular machine. was not passed on to me by the previous guy.

any suggestions?
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Expert Comment

by:Wakeup
ID: 33591911
When you ran the HD diagnostics, did you get any messages?  was the drive found to be running fine?

Also did you try or are you able to try to boot from cd?  prefer windows XP install cd?
do you know how to use the recovery console?
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Expert Comment

by:yoyolut
ID: 33593933
Hi,

Ok, forget my Power supply idea, I agree with Wakeup, HDD problem or a Sytem installation Failure.

Have you any linux Live CD like Ubuntu to perform a HDD Checkup ? and try to save your data ?

Have a nice day,
Yo
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Expert Comment

by:helpnet
ID: 33594821
First step I usually try in this sort of situation is opening up the box and reseating everything (to make sure something isn't loose.  Then if no better, strip to barebones.  Motherboard video card and 1 stick of ram, then with HDD.  Then I may try a boot CD like Bart PE or window PE, see what I can see if anything on the HDD.  Then I might try exchanging parts.
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Expert Comment

by:helpnet
ID: 33594831
Sometimes when you open the box you can find a little surprise, like a bug, lizard or worse, a mouse (and I aint talking the the type with buttons!).
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Expert Comment

by:helpnet
ID: 33594840
Dont forget to try disabling on board video and putting in a video card (really hard in a small form factor box though)
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Expert Comment

by:mlongoh
ID: 33598559
First thing I'd try to do is boot from a Linux password change CD (http://www.sysresccd.org/) and change the Administrator's password.  Then try the recovery console again and see where that takes you.  Then I'd do what's already been suggested - use a BartPE boot CD to try to run a virus scan and examine the system/registry or pull the drive and plug it into another system as a secondary and scan/examine.
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Accepted Solution

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jerlejeune earned 0 total points
ID: 33610734
After trying several of these recommendations with no success, i decided i needed to get this machine back up and at the retail stand (golf shop POS machine) for the busy labor day weekend ahead. I did the recovery work, reinstall of the OS and software/peripheral installations. the 3 hour and 15 minute process was the more predictable choice for getting out at a reasonable hour on a friday!

there have been no hardware issues thus far. hopefully it remains that way.

thanks everyone for your help.

jeremy
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