troubleshooting Question

Symantec Endpoint Protection 11.0 rolls back at end of install

Avatar of TThornbrough
TThornbroughFlag for Australia asked on
Anti-Virus AppsWindows XP
16 Comments1 Solution1591 ViewsLast Modified:
I have completely cleaned out any temp files / symantec folders.  I have gone through most if not all of the documents wrt roll backs and none seem to help this problem.  Of 60 odd computers that have been upgraded, this is the last holdout.  -Tim



MSIRESULT PASS - ccMSIUtil::GetSettingsFromFile: strFileName == 'C:\DOCUME~1\ADMINI~1.CO~\LOCALS~1\Temp\CCI4B.tmp':
2010-09-03-11-07-16-675 : ccSym::CInstanceFactoryImpl::addFactory(1036) : Registered factory for {740AB61D-8B4A-46CC-9D82-86F72E055477} (use count 1)
2010-09-03-11-07-16-675 : ccSym::CInstanceFactoryImpl::addFactory(1036) : Registered factory for {9958D891-C319-4C6C-BEB9-F9BFB37EA493} (use count 1)
2010-09-03-11-07-16-675 : ccSym::CInstanceFactoryImpl::addFactory(1036) : Registered factory for {3F05A321-43B7-4578-93C8-CDC5F64A149A} (use count 1)
2010-09-03-11-07-16-675 : ccSym::CInstanceFactoryImpl::addFactory(1036) : Registered factory for {31324564-3B13-4533-8999-33990688F5A9} (use count 1)
MSIASSERT - AddServiceGroupGeneric: VsInsertAfter(szServiceGroupToAdd,TDI,vsServicesList):
MSIASSERT - AddServiceGroup:  AddServiceGroupGeneric returned false for Symantec Core Services:
Action ended 11:07:16: InstallFinalize. Return value 3.
ASKER CERTIFIED SOLUTION
TThornbrough

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