Windows CE 5.0 running on a wireless handheld. No Keyboard for Browser Address entry

We have a strange issue, a new Symbol wireless scanner with Wndows CE 5.0 O/S, and web browser.  Run the browser, and of course you need to type (tap) in an address.  

Problem is, there is no way we can see to activate or pop up the onscreen keyboard.  Using the text editor, you can type in an address, copy and past that to the browser address bar, but this is time consuming.

Does anyone have any ideas on this anomaly?  Thanks
Who is Participating?
Dr. KlahnConnect With a Mentor Principal Software EngineerCommented:
Do you have the option to install another browser on the system?  If so, you might try installing Opera and see if the problem persists.
Dr. KlahnPrincipal Software EngineerCommented:
What is the model number of the unit?  The user manual should explain how to bring up an on-screen keyboard, if such exists.
Matix23Author Commented:
Hi, model is CipherLab 9400.  The keyboard does exist, once you get a web page loaded, it will pop every time you access a text field requiring input, just not when you tap the web browser address field.  Thanks
Matix23Author Commented:
It seems that this model has a custom browser and the option we needed is not available, and the Opera solution is not an option.  Currently we are sourcing a different piece of hardware, thanks.
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