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Can't find USB Controller driver for Dell Inspiron 1150, not on Dell site

Hi Experts,

Reformatted an Inspiron 1150, after installing all the Dell.com drivers, it still shows a "Universal Serial Bus (USB) Controller" with a yellow exclamation point in device manager.  Dell.com doesn't show anything applicable.  

The device ID is "PCI\VEN_8086&DEV_24CD&SUBSYS_017F1028&REV_01" which comes up on DriverGuide but the two available downloads doesn't seem to be applicable.

Thanks in advance.
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Jsmply
Asked:
Jsmply
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5 Solutions
 
Ivano ViolaSystem AdministratorCommented:
Have you installed the latest service pack  and Windows updates for XP (SP3)? If not this may help.

SP3: http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en
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helpnetCommented:
The problem is almost certainly not with the USB driver, but the chipset driver
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JsmplyAuthor Commented:
Yes, but regardless the machine shipped WAY before xp sp3 was around.  So I would assume there is a driver or hardware issue someplace.  Tried updating the device via Windows Update, but it doesn't find anything.
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JsmplyAuthor Commented:
Thanks Helpnet.  I agree and assumed the same but the latest chipset from Dell was installed already.
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helpnetCommented:
If the chipset is not detected properly, there can be problems with all sorts of driver installations
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helpnetCommented:
I would delete the USB drivers installed and reinstall the chipset driver anyway.
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JsmplyAuthor Commented:
Reinstalled the chipset, no dice thus far.  =\
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helpnetCommented:
You could als try upgrading to the latest BIOS (if you haven't already).  WinXP (even SP3) contain or automatically detect the correct drivers for all computers, even common ones from large OEMs like DELL.
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Ivano ViolaSystem AdministratorCommented:
From what I've been reading this seems to be a common problem with this model laptop. I haven't found a clear straight forward answer. There is a possibility it can be hardware related (which means system board). If you did a clean install of XP and installed all drivers from the Dell website I am leaning towards this. Will keep looking though.
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Grant1842Commented:
I allways use www.drivereasy.com its free and works well.
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helpnetCommented:
Do you know any history of the laptop, where there problems with sound and chipset before the reinstall (a lot of posts about usb issues with this model indicate a problem occured with sound and USB at the same time).
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helpnetCommented:
I would also try the intel site for a chipset utility to see what it detects
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JsmplyAuthor Commented:
Unknown about the history, hasn't been used in years and was loaded with spyware and bloatware when it was brought back to life today so it was formatted today.
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helpnetCommented:
Does the sound work on the laptop?

http://en.community.dell.com/support-forums/laptop/f/3517/t/19320158.aspx

As well as the order of driver installation, one point I found interesting in this one, is the association of sound failure with hardware failure of the modem.
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JsmplyAuthor Commented:
Interestingly, the sound driver link on dell.com is dead.  Had to obtain them from Windows Update.  However, after updating via Windows Update it works just fine.  
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JsmplyAuthor Commented:
That link that you posted mentions the Dell Quickset being a possible problem.  However, the Quickset drivers are missing from Dell.com also (dead link).  I don't see believe the Quickset link would cause this issue though.
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edbedbCommented:
What is the error message when you look at the device properties for it in the device manager?
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nobusCommented:
test if the usb works from a live cd, like knoppix  :   ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V5.0.1CD-2006-06-01-EN.iso      
 
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JsmplyAuthor Commented:
Actually, it looks like it's now solved.  Did a fresh install of XP again, installed the dell system software, the chipset, the video, then the NIC (just to get online) and then let Windows update look for the driver next for the USB Controller . . . it took quite  a while but it did find a driver via Windows Update and seems like it's working now!

How often do you (any of you experts) rely on Windows Update for the driver?  I usually prefer OEM drivers, but in this case Dell has nothing on their website for the USB controller or the audio controller.  There is at least a link for the audio controller, but it's a deadlink.  There is nothing there at all for the USB controller (just the Intel chipset which doesn't solve the issue).

Also had tried the Intel scanning utility to update, that didn't help either.
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JsmplyAuthor Commented:
Thx!  Would still appreciate feedback/answer to the last question/post!
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edbedbCommented:
I never use the Windows Update for the driver. Running the INTEL chipset install package should have installed the driver for the USB.
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JsmplyAuthor Commented:
We assumed it would have also, but sadly it didn't.  Tried multiple times, and even went to Intel and did there software scan to check for a newer version.  Nothing worked.  
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edbedbCommented:
Things don't always go according to plan. Glad you got it working.
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nobusCommented:
on older pc's, there are no Windows 7 drivers in many cases, so you need Windows update then..
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JsmplyAuthor Commented:
Nobus: Actually this is WinXP Home

Thanks edbedb.
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nobusCommented:
ok -  tx for the feedback - overlooked !
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