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How can I stop Office Outlook 2007 running on Windows 7 crashing

Posted on 2010-09-03
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How can I stop Outlook 2007 crashing after 2 minutes. This happens at application initiation stage.
Windows App. Event log states:
Faulting App. Name: Outlook.exe, version 12.0.6535.5005
Faulting Module Name: as above
Exception Code: 0X00000fd
Fault Offset: 0x00a34b11
Event Name: APPCRASH
I have tried launching in 'safe mode', but the same error occurs.

This has only started happening as at 1/9/2010. Lat time app. used was 1 week ago, and all was ok!
Outlook 2007 in this instance interfaces to a 3rd Party application running on a 'pseudo server' i.e a networked dedicated PC running Windows XP Pro SP3.
thanks in advance for any help.
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Question by:RudiOrkisz
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7 Comments
 
LVL 11

Expert Comment

by:Coast-IT
ID: 33595559
if error occurs in safe mode, then it is an application error, not an add-in one.

A complete reinstall of Outlook should resolve the problem (this means an uninstall of office, reboot, then a reinstall of office)

Also try and update office 2007 at Windows update.

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LVL 53

Expert Comment

by:Will Szymkowski
ID: 33595841
Before you do a complete install what I would recommend doing is creating a new Profile and see if Outlook still crashes. Another thing you might want to do is go to the MS Update website and download the Office updates/service packs.

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LVL 14

Expert Comment

by:luconsta
ID: 33596107
Before a "full reinstall" (as Coast-IT suggested) try a "repair setup" - meaning run the setup program again and select the repair option and see if any better.
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Expert Comment

by:yoyolut
ID: 33596419
Hi,

Have you an other user on tthis computer ?

Maybe it's just a user configuration problem. If Outlook don't cracsh an others account, you can try to delete Microsoft Office Outlook configuration File for this user.

But, don't delete any pst file : it's your mail ...

Have a nica day,
Yoann
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LVL 5

Expert Comment

by:apinet
ID: 33598250
I just had the same situation happen and it ended up being a printer.  Stop the print spooler and see if it still crashes.  If it doesn't uninstall all the printers and reinstall the printer.  
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Accepted Solution

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RudiOrkisz earned 0 total points
ID: 33616500
Thanks for your suggestions. But I believe I have found out why this happens.
Outlook 2007 PST files cannot exceed (approx) 2GB, and my client's has exceeded that limit. I swapped a smaller PST file into the MS/Outlook folder and 'why aye' ...Outlook Functions again. The trouble is I need to archive/truncate/repair the original 2GB PST file? I know that MS have a truncation tool which is used in conjunction with scanpst which should do the job?  
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LVL 14

Expert Comment

by:luconsta
ID: 33715461
Well, your asumption is partially wrong - since Outlook 2003 PST file is NOT limited to 2 GB but to 20 GB, and this is only for "stability reasons" and you can increase the size as you wish (I've test it till 40 GB without any problems).

See details here: How to configure the size limit for both (.pst) and (.ost) files in Outlook 2010, Outlook 2007, and in Outlook 2003 and the tests were done as in this EE thread: Outlook 2003 PST File Size Limit - Part 2 - Clarifying the Max Size Options
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