Solved

Outlook 2003 Hangs when Recovering Data File

Posted on 2010-09-03
3
328 Views
Last Modified: 2012-05-10
I have an ouside sales person who is having problems with Outlook 2003 connecting to our Exchange Server.  He connects using RPC over HTTPS.  From what I understand, Outlook crashed on him and the next time he started his PC up it attempted to recover the data file.  

At this time, Outlook stated it would take 45 minutes to recover.  The timer would count down but when it got near completion it would jump back up to 45 minutes or so.  I had him let this run overnight and when he awoke it seemed to complete.  However, now when he tried to do something in Outlook the program become unresponsive and crashes.  When he opens Outlook back up it tries to recover the data file.

I have had the user perform a detect and repair but that did not seem to help.  Any other suggestions?
0
Comment
Question by:csimmons1324
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 8

Expert Comment

by:hunart
ID: 33597391
When you said "I have had the user perform a detect and repair", did you mean the PSTSCAN.EXE utility that comes with Outlook?  If you haven't tried that, please do so.
0
 

Author Comment

by:csimmons1324
ID: 33597702
Since he is connecting to an Exchange Server I had him run SCANOST.EXE.  It then prompts him to enter his username and password for the exchange server.  Upon entering this information nothing appears to happen.  I don't believe the problem is with his .ost file but rather the cached version on his laptop.
0
 

Accepted Solution

by:
csimmons1324 earned 0 total points
ID: 33597905
I simply had him close out of Outlook and rename his .ost file on the laptop.  I then had him open Outlook back up and his .ost file is being recreated with the information from the Exchange server.  Everything appears to be syncing fine.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exec Database for Exchange 5 50
PowerShell:  foreach where object notmatch? 17 74
office 365 5 33
Using Outlook 2016 with ACT 2012 Pro 2 70
Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question