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Outlook 2003 Hangs when Recovering Data File

Posted on 2010-09-03
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Last Modified: 2012-05-10
I have an ouside sales person who is having problems with Outlook 2003 connecting to our Exchange Server.  He connects using RPC over HTTPS.  From what I understand, Outlook crashed on him and the next time he started his PC up it attempted to recover the data file.  

At this time, Outlook stated it would take 45 minutes to recover.  The timer would count down but when it got near completion it would jump back up to 45 minutes or so.  I had him let this run overnight and when he awoke it seemed to complete.  However, now when he tried to do something in Outlook the program become unresponsive and crashes.  When he opens Outlook back up it tries to recover the data file.

I have had the user perform a detect and repair but that did not seem to help.  Any other suggestions?
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Question by:csimmons1324
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Expert Comment

by:hunart
ID: 33597391
When you said "I have had the user perform a detect and repair", did you mean the PSTSCAN.EXE utility that comes with Outlook?  If you haven't tried that, please do so.
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Author Comment

by:csimmons1324
ID: 33597702
Since he is connecting to an Exchange Server I had him run SCANOST.EXE.  It then prompts him to enter his username and password for the exchange server.  Upon entering this information nothing appears to happen.  I don't believe the problem is with his .ost file but rather the cached version on his laptop.
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Accepted Solution

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csimmons1324 earned 0 total points
ID: 33597905
I simply had him close out of Outlook and rename his .ost file on the laptop.  I then had him open Outlook back up and his .ost file is being recreated with the information from the Exchange server.  Everything appears to be syncing fine.
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