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need help turning off an annoying HP printer pop up when sending a print job

Posted on 2010-09-03
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Last Modified: 2012-05-10
I have a print server running serer 2003 SP2, all workstations are xp SP3 and also have citrix farm running presentaion 4.0 server 2003 SP2.
The issue the users are having is when they send a print job to a printer the get a pop-up by there clock on there PC (they also will get it if they are printing from a citrix app.)
How can I stop the annoying pop-up from happening?
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Question by:bankadmin
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Expert Comment

by:breuddwydion
ID: 33597962
Generally the pop-up message is controlled by the printer driver. Alas the location isn't standardised :(

I only have Sharp MFDs here but as an example, I select one of these printers in Printers and Faxes window, right click and choose "Printing Preferences", under "Job Handling" there's a check box "Notify Job End" - unchecking this turns off the notification. Note, the default state of this can be set on the print server for all users.

As I say I haven't access to a HP printer driver here and I haven't used one for ages but you need to look for a similar option...

Hope this helps
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Expert Comment

by:Rodney Barnhardt
ID: 33599610
Does it look more like  a WinXP ballon message, or an actual job notification from a printer? There is a registry change for ballon notifications.
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Author Comment

by:bankadmin
ID: 33599644
I attached a screen shot
print-popup.doc
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Accepted Solution

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Rodney Barnhardt earned 500 total points
ID: 33599728
Ok. This is a feature of the Universal HP driver. The following is a manual that tells how to use and\or disable.
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00767072/c00767072.pdf
 
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Author Comment

by:bankadmin
ID: 33600014
Thanks I was hoping there was a way that I could turn it off for all users but I guess thats not the case. Its weird it says its a feature of a Universal Print driver but I have a PCL6 installed on the printer..

Thanks
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Expert Comment

by:MikeMcAll
ID: 33600052
What about future print jobs when you'll want to change attributes?  Can't you select the printer and go File>Print and have your trusty index finger at the ready to hit the Enter [or Return] key so you'll only see that "annoying pop-up" for a millisecond?  Or, how 'bout this?
Once you've printed a job on the printer of your choice, in MS Office, for subsequent print jobs, you can just click the Quick Print button in the Quick Access Toolbar and the next job will print WITHOUT that annoying pop-up window (see attached). If you don't see that printer icon button (it doesn't show by default), click the tiny down-arrowhead next to that Toolbar at the upper left corner of your main window and put a check mark next to Quick Print to add it.  Of course, when you select a different printer you'll see that pop-up again.
MS-Office-Quick-Print-button.jpg
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