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message bounced in exchange / #500 5.3.3 Unrecognized command ##

Posted on 2010-09-03
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Last Modified: 2012-05-10
an external user rcvd an NDR and i cant put my finger on why.
copy of NDR below
any ideas?

EXCHANGE.ourcompany.org rejected your message to the following e-mail addresses:
 
executiveassistant@ourcompany.org (executiveassistant@ourcompany.org)
 
EXCHANGE.ourcompany.org gave this error:
Unrecognized command
 
The recipient's e-mail system can't process this message. Please try resending the message later.
 
 
 
 
 
 
 
Diagnostic information for administrators:
 
Generating server: SERVER01.sender.local
 
executiveassistant@ourcompany.org
EXCHANGE.ourcompany.org #500 5.3.3 Unrecognized command ##
 
Original message headers:
 
Received: from SERVER01.sender.local ([fe80::88d9:a57e:832a:52d1]) by
 SERVER01.sender.local ([fe80::88d9:a57e:832a:52d1%11]) with mapi;
 Thu, 2 Sep 2010 16:24:39 -0700
From: Marianne <Marianne@sender.com>
To: "executiveassistant@ourcompany.org"
        <executiveassistant@ourcompany.org>
Subject: FW: Board Development Committee meeting on Tuesday, September 14,
 2010 at noon
Thread-Topic: Board Development Committee meeting on Tuesday, September 14,
 2010 at noon
Thread-Index: ActFbr6DgtmPHQPJSw6Ojjsad5nu0wEuBu4AAACHBOAAIaFN4AARnBbQ
Date: Thu, 2 Sep 2010 23:24:38 +0000
Message-ID: <C5BA8D71479D194A98702802D130AF6F09E850@SERVER01.sender.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
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Comment
Question by:-pH
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9 Comments
 

Expert Comment

by:chakrikolla
ID: 33597930
fdajajaja
0
 
LVL 15

Expert Comment

by:Dave_AND
ID: 33597998
Quite hard to say without knowing a bit more info, this can be caused by mail scanners, firewalls etc

What do you have between their server and yours?
0
 
LVL 2

Expert Comment

by:roarkinc
ID: 33598001
are you sure this was a legitimet email?  that error is usually only when the data sent to your server is invalid, like someone sending and email through telnet and they used a backspace or delete key which are invalid characters.
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Expert Comment

by:Will Szymkowski
ID: 33598018
The NDR 5.3.3 usually indicates that the Remote server has insufficient disk space to hold email.  I would check the SMTP Log.
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LVL 15

Expert Comment

by:Dave_AND
ID: 33598038
You will usually get "Insufficient resources" if your drives are full.. or at least you do on Exchange 2007
0
 
LVL 1

Author Comment

by:-pH
ID: 33598090
it was a legit email, from somebody who has emailed our domain before.
disk space is fine.
there is an asa5510 and a cisco 3560 core switch between interwebs and our exchange server.
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LVL 2

Accepted Solution

by:
roarkinc earned 1000 total points
ID: 33598092
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LVL 15

Assisted Solution

by:Dave_AND
Dave_AND earned 1000 total points
ID: 33598170
You can look here: http://objectmix.com/microsoft-exchange/278383-no-esmtp-response-ehlo-test-com-500-5-3-3-unrecognized-command.html it has some specific posts about Pix and 5.3.3 errors.
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Author Comment

by:-pH
ID: 33598830
thanks, i applied the no fixup on my asa and will further test
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