Solved

Problem with PDF in 2003 OWA

Posted on 2010-09-03
6
661 Views
Last Modified: 2013-11-21
On a Windows 2003 server running Terminal Services, Exchange 2003 and OWA, we have local and remote users that log into the server. The remote users can log into terminal services, get the desktop, launch outlook, read mail and open PDF attachments.

If the same remote user goes into OWA and opens up the same email with the pdf attachment, the pdf attachment icon is white and when you try to open the attachment, you get a message to insert a disk like it's an executable that created a file on a floppy.

The email is legitimate and the pdf opens perfectly in Outlook. How do I solve the terminal services mystery?
0
Comment
Question by:Tony Giangreco
6 Comments
 
LVL 5

Accepted Solution

by:
TechnicallyMaybe earned 500 total points
ID: 33600084
0
 
LVL 7

Expert Comment

by:bouscal
ID: 33600090
Are they attempting to open the attachment in OWA from the same Terminal Services session or from their local machine?  If they are attempting to do it from their local machine and do not have anything installed to read .pdf files it would behave that way.  The dialog they get would be akin to 'what do you want to open this file with'.
0
 
LVL 5

Expert Comment

by:adaroc
ID: 33600129
hi


Try following: IE> Tools> Internet Options> Advanced> HTTP 1.1 Settings> Uncheck Use HTTP 1.1


post back results
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 25

Author Comment

by:Tony Giangreco
ID: 33600133
They tried through OWA. I verified the message they received. Then I logged into TS as that user, opened outlook and viewed that email. the attachment opened perfectly.
0
 
LVL 7

Expert Comment

by:bouscal
ID: 33600337
Do they have Adobe Reader (or some pdf reader) on the machine that they are accessing OWA from?
0
 
LVL 25

Author Closing Comment

by:Tony Giangreco
ID: 33603668
Worked perfect the 1st time.
0

Featured Post

Do email signature updates give you a headache?

Constantly trying to correctly format email signatures? Spending all of your time at every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now