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Problem with PDF in 2003 OWA

Posted on 2010-09-03
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Last Modified: 2013-11-21
On a Windows 2003 server running Terminal Services, Exchange 2003 and OWA, we have local and remote users that log into the server. The remote users can log into terminal services, get the desktop, launch outlook, read mail and open PDF attachments.

If the same remote user goes into OWA and opens up the same email with the pdf attachment, the pdf attachment icon is white and when you try to open the attachment, you get a message to insert a disk like it's an executable that created a file on a floppy.

The email is legitimate and the pdf opens perfectly in Outlook. How do I solve the terminal services mystery?
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Question by:Tony Giangreco
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TechnicallyMaybe earned 500 total points
ID: 33600084
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by:bouscal
ID: 33600090
Are they attempting to open the attachment in OWA from the same Terminal Services session or from their local machine?  If they are attempting to do it from their local machine and do not have anything installed to read .pdf files it would behave that way.  The dialog they get would be akin to 'what do you want to open this file with'.
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by:adaroc
ID: 33600129
hi


Try following: IE> Tools> Internet Options> Advanced> HTTP 1.1 Settings> Uncheck Use HTTP 1.1


post back results
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by:Tony Giangreco
ID: 33600133
They tried through OWA. I verified the message they received. Then I logged into TS as that user, opened outlook and viewed that email. the attachment opened perfectly.
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by:bouscal
ID: 33600337
Do they have Adobe Reader (or some pdf reader) on the machine that they are accessing OWA from?
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Author Closing Comment

by:Tony Giangreco
ID: 33603668
Worked perfect the 1st time.
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Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

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