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Unable to deploy Symantec Endpoint Protection to Windows 7 client.

Posted on 2010-09-03
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Last Modified: 2013-12-09
We currently have two computers running Windows 7 enterprise (32 bit) that we are unable to install Symantec Endpoint to from the Server Endpoint Manager.  When it attempts to install it results in a status of "Failure."  We can install the client (SEP 11.0.6 MP1) to the computer just fine using the normal setup but when we try to deploy it through the Manager Console it fails.  I have turned off UAC on the client.  Anyone have any guesses as to why this isn't working?  We've looked for hours on Symantec's website with absolutely no help.

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Question by:jkuper78
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13 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 33603681
For Win7, you need the latest version. Also make sure you arn't trying to install a 64 bit version on a 32 bit PC or vise versa.
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LVL 20

Expert Comment

by:jimmymcp02
ID: 33605290
so you are saying the MP1 for RU6 can be installed?
 
That does not make any sense it sounds as if RU6 is already in place and then you can install  the mp1 you cant install mp1 with out the core product.
 
Try this article
 
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/A_2088-Can't-Install-an-Antivirus-Windows-Security-Center-still-detects-previous-AV.html 
 
 Then redeploy the av to the client using the sep manager.
 
test and post back.
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Author Comment

by:jkuper78
ID: 33619181
Thanks for the responses.  I am saying that I can install the standalone client SEP 11.0.6 MP1 on a Windows 7 enterprise machine.  When I uninstall the program and try and deploy it through our SEP Management Console Server it fails.  That may be what's causing the problem though I've probably uninstalled and reinstalled this program too many times.  However I've had this problem from the beginning.
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LVL 20

Expert Comment

by:jimmymcp02
ID: 33632485
so let me ask you a question then.
 
If you are able to install it as unmanaged can you just convert it to managed?
 
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082009543848
test and post back it sounds like the windows firewall might be an issue as well.
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Author Comment

by:jkuper78
ID: 33637085
The article talks about finding a group called "temporary," however I did not find that group.  I think it would be a good solution if I just had two clients to do but I have to roll this out to multiple clients with Windows 7.  The Windows Firewall is completely shut off.
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LVL 20

Expert Comment

by:jimmymcp02
ID: 33638599
this does not make any sense... the only reason that i could think its the account that is pushing sep out to the clients does not have enough permissions. also im assuming you already tryied exporting the package for the win7 client as managed and tried to install it manually?
 
 
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LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33642728
After pushing the package go to the machine  and in Run type %temp%

Look for SEP_Inst.log and post it here. That might give some insight to the issue.

Sudeep
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Author Comment

by:jkuper78
ID: 33673623
I tried to push it out to the client.  It failed again.  We checked under %temp% and did not have a SEP_inst.log file.  We do notice however that we keep getting a VPremote file that appears under C:\Temp.  If we delete that file and then try to push the install out again it appears so it's like it's making it to the machine.  
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Author Comment

by:jkuper78
ID: 33674936
We did try running Symantec's cleanwipe and then ran it again with no luck.
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Accepted Solution

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jkuper78 earned 0 total points
ID: 33675567
I decided to use the migration and deployment wizard which seems to be working ok.  Thanks to everyone for trying.
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LVL 6

Expert Comment

by:MISOperations
ID: 33675781
Have you gone into the registry and removed endpoint? Then re-install?
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Author Comment

by:jkuper78
ID: 33675804
We did check through the registry for any instances but did not find anything.  We also ran cleanwipe.
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Expert Comment

by:UnlimITed-IT
ID: 34203395
mate, you need first disable the windows firewall, then install the Liveupdate installer under SEPM folder from your Symantec CD onto the client machine. after that reboot the client machine then push the install package from SEPM console. mine works fine now.
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