Solved

BES 4.1 BB 9700 Contact Sync Issue

Posted on 2010-09-03
7
883 Views
Last Modified: 2012-05-10
Have a SBS 2003 Server running BES 4.1 with 2 users connected.
Only one of the users is complaining that contacts are not syncing for about 5 weeks.
On the BES server I can see that under User Properties / PIM Sync for that user that address book is set to True on the Server and False on the device, on the BB 9700 device under contacts and Options / desktop it shows wireless sync is off OFF.
How can I get this re-enabled on the BB 9700, will resending the IT policy get this to turn on, on the handset, seems that perhaps is memo's arnt syncing as well, his email/Calender is fine on the BB
Refer to image of PIM settings for the user in question.
On the other user that is fine both are set to true.

Untitled.jpg
0
Comment
Question by:it-pro
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 2

Expert Comment

by:ching023
ID: 33601603
You should be able to change the Contact Sync to On in the 9700.
Then do a restart of the handheld. then it should start syncing.
Unless you can't change the Wireless Sync in Contact in the 9700.
but usually, if that is not able to sync, then it should display Not Available, instead of Off.

0
 
LVL 2

Author Comment

by:it-pro
ID: 33601644
Just double checked with the client on the BB 9700 Under contacts / options / desktop / wireless synch shows "Not available" and is grayed out and he cannot change it.
Is there not a way to force it to ON from the BES server ?
0
 
LVL 2

Accepted Solution

by:
ching023 earned 500 total points
ID: 33602132
If Wipe the Handheld is possible, then I would recommend to do a Wipe and re-do the Enterprise Activation again.

I don't think that can be forced from the BES 4.0

If Wipe isn't possible. Then I have a couple suggestion

1) in BES, see if you can do Resend Service Books.

2) In the Blackberry, go into Settings->Security Options->Information scroll all the way down to Services: It should highlight Desktop [sxxxxxxx]
Then press the menu key (the Blackberry key) then choose Regenerate Encryption Key)

3) In the BB9700, in Settings->Options->Advanced Options->Enterprise Activation
hold down the alt key, and type in cnfg, there should have a configuration screen pop up.
Change the Wireless Sync from Yes to No. Return, and say Save.
then wait for a couple minutes, then go into that Configuration page again and change the Wireless Sync from No to Yes. then it will force the handheld to do another Enterprise Activation, which is initiated from the Handheld, no password needs to be set in BES.

Hope this help, I really prefer wipe and redo activation.
0
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

 
LVL 2

Author Comment

by:it-pro
ID: 33622444
Sorry for the delay, if I do the wipe and re-activation, I would take a back up before I do the wipe, then would I restore data and redo enterprise activation or redo enterprise activation then restore data, or does it not matter the sequence it is done in ?
0
 
LVL 2

Assisted Solution

by:ching023
ching023 earned 500 total points
ID: 33677811
Do the activation first then do the data restore.
This way, you know if the EA runs ok.
0
 
LVL 5

Expert Comment

by:StefanKamp
ID: 33690068
The BES stops syncing contacts when an empty contact exists in his outlook client. If that's the case, delete the empty contact from his outlookclient and you are good to go.
0
 
LVL 2

Author Closing Comment

by:it-pro
ID: 33869616
A resync was the only way to resolve the issue at hand, tried various suggestions.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The problem of the system drive in SBS 2003 getting full continues to be an issue, even though SBS 2008 and SBS 2011 are both in the market place.  There are several solutions to this, including adding additional drive space or using third party uti…
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question