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HP Proliant DL380 Rack Server,s Slot 1 and 3 HD are blinking with Red Lights what can be the reason and how to fix it?

Posted on 2010-09-03
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2,838 Views
Last Modified: 2012-05-10
Hi, I am getting this msg on server and the 2 out of 3 hard disks are blinking red light with green.  here is the msg i got ..

The system has detected the following event:

SNMP Trap:          3046

Date time:          08/24/2010  12:23:28 AM
Computer:           TERMINAL
Source:             Storage Agents
Type:               Warning
Category:           (4)

Description:
A 'Physical Drive Status Change' trap signifies that the agent has detected a change in the status of a drive array physical drive.

Details:
IDA Physical Drive Status 'PREDICTIVE FAILURE'
Drive Type 4
Location  'Port 2I Box 1 Bay 1'
Error Code 0
Bus # 1
Controller Slot # 2
Model 'HP      DG146ABAB4      '
Serial Number '3NM1HWYX00009736YBT0'
0
Comment
Question by:oyesali
13 Comments
 
LVL 11

Expert Comment

by:jgiordano
ID: 33601683
Do you know if/how they are raided? Is the Server bootable?
0
 

Author Comment

by:oyesali
ID: 33601693
Hi,

Yes Server is in running condition i can brows the files and as well as i rebooted it many times.
Yes there is raid5 but i think we didt configure it juss we installed the OS windows Server 2003 St
and started using it.

thanks

Elee
0
 

Author Comment

by:oyesali
ID: 33601713
there is another msg


The system has detected the following event:

SNMP Trap:          6027

Date time:          08/24/2010  12:23:26 AM
Computer:           TERMINAL
Source:             Server Agents
Type:               Warning
Category:           (4)

Description:
A 'POST Errors Encountered' trap signifies that one or more errors occurred during the Power-On-Self-Test when the system started.

Details:
None
0
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LVL 47

Assisted Solution

by:dlethe
dlethe earned 125 total points
ID: 33601991
I'm too lazy to look up the LEDs, but my guess the RAID is degraded.  The disk that is solid was bounced from the array because it sent out a predictive failure.   You are flying w/o a parachute, get so much as a bad block, and you lose data.  
 * Source a replacement drive ASAP
 * Kick of full backup
 * Turn it off (best practices) until you have replacement drive.
0
 
LVL 55

Assisted Solution

by:andyalder
andyalder earned 125 total points
ID: 33602332
The event listed means the drive is likely to fail although it hasn't failed yet, however there is updated firwmare for that drive to address problems where it may become unresponsive - http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=1121516&prodTypeId=15351&objectID=c01186030 (and there's probably later firmware than that as well).

That only addresses the drive that hasn't failed yet though, with two drives flashing you've got one good one, one failed and one flakey by the looks of it, so it's quite possible to swap the flakey one instead of the failed one first which will leave you with a dead server.

Since you've only posted one event message and you've got two drive issues by the sound of it more information is needed. Please run Array Diagnostic Utility and post output as an attachment (don't paste into thread it's very long) so we can tell which drive to change first. You should also look at the integrated management log which you can access through the Systems Management Homepage, that will show what the POST error was that happened in August.

Obviously you should backup but presumably you do that every day anyway.
0
 

Author Comment

by:oyesali
ID: 33603004
hi guys,

yes i check the ADU but there no HD fail error or any other error.

POST error 1783 or something in this rang is comming.

thanks
0
 
LVL 55

Expert Comment

by:andyalder
ID: 33603450
Post ADU attachment, I can't tell without seeing it.
0
 
LVL 2

Expert Comment

by:omangmehta99
ID: 33626258
Dear yesali,

Kindly share following details,

1)       Start - Programs - HP System tools - HP ProLiant Integrated Management log save as .iml,

2)       Start - Programs - HP System tools - HP array configuration utility for windows - select view - show physical view print Screen save.

3)       Start - Programs - HP System tools - HP Array Diagnostic utility - save report,

4)       Start - Programs - HP System tools - HP insight diagnostic online edition for windows (use domain admin login & Password) - select Survey (summary- view advance - Category all) save the report.

5)       Start - Programs - HP System tools - Start - Programs - HP System tools - Diagnose - Storage test - and save the screen through print screen for individual HDD status.

Regards,

Umang Mehta
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Accepted Solution

by:
oyesali earned 0 total points
ID: 33633262
Yea it was confirme Drive replacement.
no other solution to that.
Thanks much

Elee
0
 
LVL 55

Expert Comment

by:andyalder
ID: 33634910
How on earth can a request for information be an answer?
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