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No Exchange email on iphones

Houston Blancett
on
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Last Modified: 2012-05-10
I just installed windows SBS 2003 on a new server, and exchange mail works for all clients, but some users have iphones. I cannot get exchange to actually work on iphone 4.0. I ran ExRCA and got the results below...

      ExRCA is testing Exchange ActiveSync.
       The Exchange ActiveSync test failed.
       
      Test Steps
       
      Attempting to resolve the host name mail.beachchurch.org in DNS.
       Host successfully resolved
       
      Additional Details
      Testing TCP Port 443 on host mail.beachchurch.org to ensure it is listening and open.
       The port was opened successfully.
      ExRCA is testing the SSL certificate to make sure it's valid.
       The SSL certificate failed one or more certificate validation checks.
       
      Test Steps

I've tried to follow the KB on installing a cert, but it still fails on the certs validation checks. This is worth 500 points as I have to have this up and running by Sunday.
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SSL certs will fail unless you pay an extortionist rate to Network Solutions or Comodo or some other company for an annual cert.  For iphones, I find I set it up, let it error but it still saves the settings.  Then edit the settings to turn off SSL.  Alternatively, if you have a self-installed cert, turn on SSL and when it checks, you must accept the cert.
Co-Owner
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Commented:
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I suggest to install an certificate from authorized certificate authority on exchange server and then test IPhone Active Sync. You can go for free  trial certificate from www.RapidSSL.com It will work for 30 days. Please get the certificate, install it on exchange and then test Active Sync using SSL.
Alan HardistyCo-Owner
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Commented:
A 3rd Party SSL certificate is not a requirement for Activesync to work with an iPhone. If you have Windows Mobile Phones, then you have to install the self-issued certificate on the phones, but the iPhones only care about the name on the certificate matching the FQDN entered for the servername (e.g., mail.yourdomain.com).
3rd Party SSL certificates can make the process easier all round and the cheapest 3rd Party SSL certs are usually found at GoDaddy (www.GoDaddy.com) - only a single name certificate is required. You could always visit my GoDaddy Reseller account at www.exchange-certificates.com too) ; )
I have customers with SBS 2003 servers with self-issued certificates working 100% happily with iPhones and Windows Mobile phones.
Alan HardistyCo-Owner
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Commented:
It is also worth noting that there is a bug with the early release of iOS4 and if you don't have iOS 4.0.2 at least, then you will need to download a fix:
http://alanhardisty.wordpress.com/2010/07/02/apple-ios4-issues-with-iphone-4-3gs-3g-and-exchange/ 

Commented:
hi,

Please check you have exchange 2003 sp2 installed. Even if you have all the configurations correct without sp2 the iphones wont collect mail.

Apart from that alanhardisty has covered most of the bases.

regards
si.
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
@evilsi - SP2 is covered in my article ;)

Author

Commented:
The first part cleared everything up. I simply needed to install service pack 2 for exchange. Excellent article!
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Thanks musicmd - glad my article helped resolve your problem and glad you liked the article.  Did you vote for the article too : )
 

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