I have been trialling and going live test installation of ESET Nod32 over the last week as recommended by experts in this news groups as requiring a small footprint. The company has about 70 workstations.
This week I had 10 PC's live with it and the server application installed. However it seems ESET had a major issue as I lost contact to all the PCs remotely to which is was installed.
This caused great stress and hassle and only visiting the client (At great cost and time consumed) the following day as a bit of an emergency did I learn that a faulty update had caused the problem.
On pointing out that in 6 year mcafee no issues and within 5 days eset causes a MAJOR issue I was assured by ESET this is the FIRST time anything like this has happened and it is just bad luck.
(link to issue:
I want to see if other experts have found this to be the case.
Also while generally helpful I find their support staff vague. E.g. I have an email from one say, "you probably need to do xxx" and "I think you should try this but if this does not work then try this instead and but if that fails call us"
When a balloon message popped up once saying "Attention needed by Nod32" when I happened to be on the phone to them but when I clicked it all was well, the support person said something like "oh yes, that's a little bug. Rarely happens but does sometimes" (At this point I had been trialling for about 48 hours.
As always to trial you have to learn a lot of time to learn. I like ESET and previously posted so however I'm wondering if there is a bit of flakiness and un professionalism about it.
Look forward to other opinions. I'm still in trial and don't want to but could switch to using Sophos instead which I'm told is low foot print.