Windows Mail to Outlook 2010

Posted on 2010-09-04
Last Modified: 2012-05-10

I need to transfer/convert Windows Mail folders to Outlook 2010 client on a new computer.


Clients old computer running XP and uses Outlook Express as an email client. New computer running win 7 with Outlook 2010.

The old XP computer will not allow me to use the Export the mail messages from Outlook Express to Outlook format with error in MAPI. Therefore, I copied all of the folders from the XP PC to the new Win 7 PC to be associated in Windows Mail thinking that I could avoid problem shooting the old PC and export them from their into Outlook on the new PC.

I installed Outlook 2010 on the new PC. default "outlook" profile and setup email. All is well.
Now, to get the messages imported, I opened Windows Mail and imported the files and folders from the OLD XP PC. Thinking this would allow me to export folders into a PST to be opened by outlook. However, when I go to File | Export | Messages | choose Exchange format (outlook) it works and finishes successfully.

Per Microsofts instructions I move to Outlook 2010> File>Open> Import> and choose the outlook express format. The import process starts but only gets Contacts, no folders or messages. I see the folders in Windows Mail.

What am I doing wron in making this process move the folders from Windows Mail to the new Outlook client on the new Windows 7 PC (now both on the same machine)?


On the new Win
Question by:link334
  • 5
  • 4

Expert Comment

ID: 33603312
Perhaps try installing outlook 2010 directly onto the old machine as the trial (no activation required), then import directly from outlook express into outlook 2010, then moving the PST to the new PC?

Author Comment

ID: 33603367

Thanks for the response.

Good idea, but 2 chllanges in making that happen.
1) No media. The Office suite was purchased through Dell who shipped an activation license. The Box PC came with a link to get the software which was streamed to the NEW PC over the Internet.

2)The OLD PC keeps failing when choosing export to Exchange format.

Expert Comment

ID: 33603814
You said you're able to see the folders in Windows Mail, but Windows 7 doesn't come with a mail client. Where exactly are these folders listed? Windows Live Mail?
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.


Author Comment

ID: 33604058
"Windows 7 doesn't come with a mail client. Where exactly are these folders listed? Windows Live Mail?"

Windows Live Mail is where the folders are visable, sorry. I did not realize there was a difference.

Accepted Solution

truromeo4juliet earned 500 total points
ID: 33604510
Here's a step-by-step pulled from:

Let me know if you've deviated from this guide in any way. Also, it is possible to install a trial version of MS Office 2010 Home/Business on the XP machine so you can import directly and just migrate the PST... <-- "Download a Trial" ... this would bypass the need to even export OUT of Outlook Express, as Outlook2010 would just import directly from the source. ;)

Here's the instructions for the long way, anyway:

Get Outlook Express files:

Find and copy the entire Outlook Express data folder on Windows XP. To find the location of the message store, go to OE's Tools, Options Maintenance tab and click on Store Folder button.

Select and Copy the folder path in the Store dialog. It should look something like the following, if you were using the default folder path:

C:\Documents and Settings\username\Local Settings\Application Data\Identities\{FA572F59-2087-498C-A7A9-F546571D6ECF}\Microsoft\Outlook Express

Close the dialogs and OE and paste the folder path in Windows Explorer's address bar. Press Enter. This will open Explorer to the location of OE's dbx files. Copy the contents of the entire Outlook Express folder, including the folders.dbx file to the Windows 7 computer, placing it in your My Documents folder. If you are moving it on a USB drive, you don't need to copy it to the Windows 7 hard drive, Live Mail can read the files from the USB drive.

The Address book uses the wab extension and is at C:\Documents and Settings\username\Application Data\Microsoft\Address Book - it may be named username.wab. Copy it to the Windows 7 computer too.



Start of Page
Import Outlook Express Email into Live Mail:

Download and install the Microsoft Live Mail client
Open it and go to File, Import Messages.
Select to import from Outlook Express 6
Browse to the Outlook Express folder you copied from the old computer.
Select the folders you want to import and finish the wizard.

Start of Page
Import Address book (wab) in Live Mail:

Open the Live mail address book module
Go to File, Import. Windows Address book
Browse to the *.wab you copied and complete the wizard
If you want to use Windows Live Mail, you're done and ready to go.

Export Mail and Address book into Outlook

You'll need to export the messages and address book from Live Mail to Outlook.

Go to File, Export, Messages
Choose Microsoft Exchange.
Pick the folders and finish the export.
 Open the Live Mails' Contact module and export the addresses in CSV or vCard format then import in into Outlook. If you export as vCard format, you can drag and drop them from the file system into Outlook's Contacts.


Author Comment

ID: 33605436
Sorry for the delay, but I am away from the computer. Once I return I will attempt the solution you have proposed.



Author Comment

ID: 33614642
From the link/instruction you posted above, I have completed the step referenced below. As mentioned in m previous post, this is where I see the wizard complete succesfully. However, when I look in Outlook 2010, the folders/email are not visible in the Outlook client.

"install Windows Live Mail on the new computer and move the OE dbx files to the new computer, then export to Outlook. "

Unfortunately, I do not have the physical PC to attempt the installation operation of converting the folders.


Author Closing Comment

ID: 33672546
I appreciate your help. Since the current OS and Outlook Express installation was corrupted, the best solution was to upgrade to Office on another computer after first importing the files into Outlook Express.


Expert Comment

ID: 33675442
Glad you at least got it working, albeit through a more tedious method. Such is the life of troubleshooting. Cheers - Mark

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question