Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.
Course Of The Month
4 days, 11 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Windows Update failing Win7 32-bit error 80070005
Posted on 2010-09-04
Gurus,
Have a 32-bit Win7 PC that will not update files. Today it says there are 18 updates. If I install them it finished saying that 10 succeeded, 8 failed and a restart is needed. Errors found:
Code 80070005
Code 8007371C
Code 9380001
If I restart on bootup it says it is rolling back the updates. If I check the log every one of the updates failed.
Have a 32-bit Win7 PC that will not update files. Today it says there are 18 updates. If I install them it finished saying that 10 succeeded, 8 failed and a restart is needed. Errors found:
Code 80070005
Code 8007371C
Code 9380001
If I restart on bootup it says it is rolling back the updates. If I check the log every one of the updates failed.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
2
2-
2
- +2
8 Comments
Do you know the details of the 8 that failed? it should show you on screen, failing that look in file:///C:/WINDOWS/Softwar
do you have admin privileges when running this windows update? perhaps its a permission issue
do you have admin privileges when running this windows update? perhaps its a permission issue
I am installing as the local administrator. Attached are the results of the last two attempts:
Errors.txt
Errors.txt
Active today
It could be that your computer is infected with some sort of malware.
Try to scan your computer using Antimalware form Malwarebyte:
http://www.malwarebytes.org/mbam.php
Other possibility is that downloaded updates are corrupted. I would try to empty the downloaded updates store to force the computer to download them again.
Try to scan your computer using Antimalware form Malwarebyte:
http://www.malwarebytes.org/mbam.php
Other possibility is that downloaded updates are corrupted. I would try to empty the downloaded updates store to force the computer to download them again.
I was googling that error and first and only hit was on the malwarebytes forum
http://forums.malwarebytes.org/index.php?s=a739aadc53e2c95e6cf546a6f1b1700f&showtopic=60323&st=40&p=304900&#entry304900
it talks about manually downloading or checking for infections, but that could be a one off.
what antivirus s/w are you using? perhaps that is interfering.
This does not say it applies to win7 but perhaps worth a shot anyways http://support.microsoft.com/kb/906602
http://forums.malwarebytes.org/index.php?s=a739aadc53e2c95e6cf546a6f1b1700f&showtopic=60323&st=40&p=304900&#entry304900
it talks about manually downloading or checking for infections, but that could be a one off.
what antivirus s/w are you using? perhaps that is interfering.
This does not say it applies to win7 but perhaps worth a shot anyways http://support.microsoft.com/kb/906602
Michaelj42--On the Windows Update screen click on View Update History (left side) and see if that gives you any more information.
Anything in Event Viewer?
Several ideas here
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/ee631f61-52d5-4f5e-9aa9-35d555c81fda
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/0830add9-3947-4b32-807c-c20817ee7477
Anything in Event Viewer?
Several ideas here
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/ee631f61-52d5-4f5e-9aa9-35d555c81fda
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/0830add9-3947-4b32-807c-c20817ee7477
Michaelj42--I meant to put Windows Update log on the list
http://support.microsoft.com/kb/902093
http://support.microsoft.com/kb/902093
I ran into a similar problem with a Windows 7 64-Bit PC. (Updates refusing to install, and failing with an error)
Try this:
1. Do the Windows Update again
2. For those that fail to install, on the right had side of Windows Update, click on the link to the Knowledge Base article for the the first one that failed.
3. From the KB article you should be able do a manual download and install of the specific update.
4. Repeat the process of each failed update.
After manually installing all the failed updates, run "Check for updates" again.
Try this:
1. Do the Windows Update again
2. For those that fail to install, on the right had side of Windows Update, click on the link to the Knowledge Base article for the the first one that failed.
3. From the KB article you should be able do a manual download and install of the specific update.
4. Repeat the process of each failed update.
After manually installing all the failed updates, run "Check for updates" again.
I ended up doing three things that ultimately fixed the problem.
1. Deleted SoftwareDistribution folder (with windows update service off)
2. Ran subinacl as described in http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/ee631f61-52d5-4f5e-9aa9-35d555c81fda
3. Ran Microsoft FixIt as described at http://support.microsoft.com/kb/971058
I had tried 1 & 2 before so perhaps it was step 3 that actually fixed it.
Thank you all for your contributions.
1. Deleted SoftwareDistribution folder (with windows update service off)
2. Ran subinacl as described in http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/ee631f61-52d5-4f5e-9aa9-35d555c81fda
3. Ran Microsoft FixIt as described at http://support.microsoft.com/kb/971058
I had tried 1 & 2 before so perhaps it was step 3 that actually fixed it.
Thank you all for your contributions.
Featured Post
Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference.
This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses
Course of the Month4 days, 11 hours left to enroll
690 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.