Solved

DNS (MX Record) problem with ISP

Posted on 2010-09-04
7
401 Views
Last Modified: 2012-05-10
I have this domain, rimcostura.com, which is hosted by Netfirms. If you do a nslookup for the MX records it shows the right mail exchanger, this using opendns dns'.  If I use other DNS' it also works fine.
I do send emails from gmail and yahoo and the recipient does get those emails.
But as soon as I try to send it from the web based mail system from Terra (terra.com.pe )
it fails.
If I send and email to a none existent address (e.g. kwhwekghjguy@gmail.com) the server will send the email and then I'll get an email with a response stating the error message (either 550/554 gmail/yahoo).
If I send an email to XXX@rimcostura.com it fails immediately , it does not even send the email out and shows a popup windows with a none explanatory error saying that the recipient "probably" does not exist.
I'm sure it exists.
At one point this domain and the email was hosted by this company, so I'm pretty sure that there is a problem with a DNS server that did not update properly.
Call center is absolutely unresponsive, so I need to prove them that there is a problem at their end.

Any ideas on what test can I run to prove them wrong?
0
Comment
Question by:phaeberle
  • 3
  • 3
7 Comments
 
LVL 6

Accepted Solution

by:
Nuttycomputer earned 63 total points
ID: 33605200
How long ago did this company host your website. It doesn't look like a DNS problem but more likely a problem with the MailServer used by terra.com.pe. If they still have your old information setup on that mail server the mail server isn't going to query DNS records because it already knows where to send mail to... itself.
0
 
LVL 1

Author Comment

by:phaeberle
ID: 33605359
About a year and half ago.

It is possible that it does not even query a DNS, they obviously have a server farm.

But the question is what test or tests would be final to demonstrate the problem.

Thanks
0
 
LVL 1

Assisted Solution

by:trial1982
trial1982 earned 62 total points
ID: 33605534
Well your issue is more of a customer service issue.

If i were you, i did request terra.com.pe to help in tracking. Alternatively, you could explain to the datacenter your situation and if they are unhelpful threaten to switch dns provider.
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 6

Expert Comment

by:Nuttycomputer
ID: 33605558
Well the only tests you could do would be ones you have done. You can send email from the rimcostura.com from any mail server but terra.com.pe's.

May I ask why you don't just not use them?
0
 
LVL 1

Author Comment

by:phaeberle
ID: 33605583
The problem is that between Terra, Telefonica, Speedy and Infonegocio (all related companies using the same infrastructure) account probably for  40% or more of the email accounts in Peru.
I don't use them, the problem is that when somebody want's to send us emails from one of these domains ....emails are not even being sent out.



0
 
LVL 6

Expert Comment

by:Nuttycomputer
ID: 33605714
phaeberle,

Unfortunately as trial1982 states you have about as much proof as you can get that it's their problem and at this point it's a customer support issue. Call them up and stress that you receive email from everywhere else except their service and you highly expect that there is a delivery problem on their end. Escalate to Management if you need to.

Or if you can get one of their current customers to call and tell them they can't send email to your domain.
0
 
LVL 1

Author Closing Comment

by:phaeberle
ID: 33632156
Not A because there the answer was more a piece of advice than a technical solution.
0

Featured Post

Being driven mad by email signature updates?

Having to make a change to your users’ email signatures, yet again? Feel like your head is going to explode? Rely on an Exclaimer email signature management solution to make the process simple!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
New-MailboxSearch Powershell Command and step by step approach to Search and Extract Emails form Exchange 2013 Journaling server.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now