Avatar of Bruce Gust
Bruce Gust
Flag for United States of America asked on

USB device not working

I recently did a fresh install of my OS. Cleared out the partition - everything. Currently, I an enjoying the benefits a clean slate, but I'm having a hard time installing my printer. The CD will run right up to the point where it says to plug in the printer. At that point, I'm supposed to wait while installation continues, but it never does. It just hangs there.

I've removed other instances of installation using the Add/Remove Program option. I've tried downloading the install software from the internet hoping that would make a difference, and nothing has worked.

When I go to my Device Manager, my USB Controllers are intact, but I have a big yellow exclamation point on the USB device icon next to my imaging device, whick I'm assuming is my printer.

Any suggestions?
Windows XPPrinters and Scanners

Avatar of undefined
Last Comment
Balkanite

8/22/2022 - Mon
lenamtl

Hi,
first try another USB cable maybe the one you use is defect.
f no change
delete the driver that have  a big yellow exclamation
and try to reinstall

You can also download the printer driver on the official site
And tried to reinstalled it
SOLUTION
Balkanite

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
ASKER CERTIFIED SOLUTION
Cluskitt

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
abu3omar

1. ensure the Printer USB cable is working (try it on another PC)
2. if the application hangs try to put the USB cable in another port (try all ports)
3. let the yellow mark appears and do the following:

go to start > run > regedit

expand the registry to HKEY_local_machine > system > currentcontrolset > services > usbstor

at the right side you'll find a key called start. double click it and check the value. if the value is not 1 you change it to 1 and restart the machine

after restart check the device manager the yellow mark will disappear
Bruce Gust

ASKER
Cluskitt!

I went to my USB controllers group and I decided to uninstall the USB associated with the printer. Mind you, I still had the installation of the printer running, it was just stuck like I had mentioned earlier. As soon as I uninstalled the USB driver associated with the printer, the installation process kicked in and I am now using my printer!

Thanks!
Your help has saved me hundreds of hours of internet surfing.
fblack61
Balkanite

Well done Brucegust :)