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HP SIM installation on sbs2007

Posted on 2010-09-05
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Last Modified: 2012-05-10
Hi there,

I'm trying to install HP SIM on SBS 2007 with the default settings, in database configuration I have the dafaults, with instance name MICROSOFT##SSEE. When I click next it comes with error message "TCP/IP protocol is not enabled for the specified database server. Please enable the TCP/IP protocol". I have checked in SQL Config. Manager all the TCP/IP's and all seems to be enabled, also the port no (1433) is added in Win firewall as exclusion.

Thank you

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Question by:HandsOnComputersLtd
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Expert Comment

by:Krzysztof Pytko
ID: 33609324
run from command-line

cliconfg

and check if you have enabled TPC/IP protocol with proper port (1433) and Named pipes
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Author Comment

by:HandsOnComputersLtd
ID: 33609654
I have enabled both, but it comes with the same error.
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LVL 39

Expert Comment

by:Krzysztof Pytko
ID: 33609852
Which firewall profile did you configure on SBS 2008?
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Author Comment

by:HandsOnComputersLtd
ID: 33610946
At the moment I have the firewall off, but no luck.
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Expert Comment

by:Krzysztof Pytko
ID: 33610971
OK, check on DNS server in revers lookup zone if you have conigured records for DNS and your SQL server. If not, create them and check once again.
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Author Comment

by:HandsOnComputersLtd
ID: 33612472
I have checked the reverse lookup zone and there is only "in-addr.arpa Active Directory-Integrated Primary" record,inside that I can see a few PTR records but none of them is for SQL server. Can you please advice me where exactly to look and how to add the DNS record. Thank you
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Expert Comment

by:Krzysztof Pytko
ID: 33613182
could you give me your network ID, please? Then I will tell where you can set it
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Author Comment

by:HandsOnComputersLtd
ID: 33613548
Here it is: 172.16.0.0, thanks.
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Expert Comment

by:Krzysztof Pytko
ID: 33615228
ok in reverse lookup zone of your DNS server go to:

172.16.x.x subnet then open third server's IP octet (if your server's IP is 172.16.0.10) -> go to 0
and create new pointer (PTR record) for last octet value (10 in my example) assign IP to proper host from DNS choosing "Browwse" button, point proper DNS server and find its name. Then try again.
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Author Comment

by:HandsOnComputersLtd
ID: 33615579
I have created the DNS but no change. The database I have on the SIM setup is MICROSOFT##SSEE but if I look through the system I can't find it, there is only SERVERNAME\SBSMONITORING database. Do I need to create new DB Instance so it gives me another option in the setup menu?
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Expert Comment

by:Krzysztof Pytko
ID: 33615646
yes, you cannot find it because it is set up on express edition of sql, so it is not managable (I think) :)

Do you have something in event viewer logs?
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Author Comment

by:HandsOnComputersLtd
ID: 33615905
Nothing at all.
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Expert Comment

by:Krzysztof Pytko
ID: 33616006
Does ytur SQL server have more that 1 network card installed?
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Author Comment

by:HandsOnComputersLtd
ID: 33617028
No just one.

If I can only see the microsoft defaut instance and not the SBSMONITORING one how would i make possible for HP SIM setup to see new instance if i created a new one.
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Accepted Solution

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Krzysztof Pytko earned 2000 total points
ID: 33635766
Sorry for delay. I just remembered one thing, some time ago I also had problem with connection to database (Express Edition of SQL) and I used 3rd party software to access it. It is called HeidiSQL, it's free and simple in use. Could you check it if it works, please?

HeidiSQL -> http://www.heidisql.com/

Additionally, check if your database have set proper permissions Windows authentication/SQL authentication (sa user) and if the database has set password.
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