?
Solved

terminal services acceptance sheet

Posted on 2010-09-05
6
Medium Priority
?
416 Views
Last Modified: 2012-08-13
Hi there,

I have been working on a project to provide users access to applications via terminal services. I would like to have some questions or report so that the users can check these critical points.
I would like to call it user acceptance list.

I want to know from application point of view what questions to ask and the points to put there so that they can just check it. We are basically comparing this application access with the user experience when they run the same application locally on their desktop.

Can you please assit me on this requirement.
0
Comment
Question by:Zak
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 4

Accepted Solution

by:
gozoliet earned 2000 total points
ID: 33608446
Pretty open-ended. General questions I might ask:
- Does the application work
- Open/Save documents
- Print (to remote printer/ to local user's printer)
- Screen resolution adequate
- Custom Fonts?
- Do they need internet access/ applications through terminal services? (Flash, browser versions, etc)

Biggest challenge we've faced was supporting remote user's printers connected through terminal services.

Also consider user profile questions - are they logging in as themselves, as a remote user.
- Are the programs available through Start Menu?
- Do the users have access to system functions they shouldn't? (shutdown server, restart, task manager, My Computer)
- If you lock everything down on the profile, do they have things they need? (Home Directory, etc).

Hope that helps as a starting point.
0
 
LVL 4

Expert Comment

by:gozoliet
ID: 33608454
Couple other questions... Do they ever need to update the application? Does it need administrative access?
Also ensure the application works with more than one person using it at the same time. Some work fine as long as it's only one at a time. Also check if same user needs to and/or can have the application open twice.. often they open a second session, or are logged in twice on the network (i.e. an application like Outlook locks the mailbox file)
0
 

Author Comment

by:Zak
ID: 33608572
I am thinking of asking them about performance related as well.
0
Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

 
LVL 4

Expert Comment

by:gozoliet
ID: 33608673
Agreed. Compare load times when opening, saving, closing, accessing reports. Ask them if slower, the same or Faster. If noticeably different ask for how many seconds (or god forbid minutes)! Locally vs remote. Ask about moving around using keystrokes if thee is a delay and is it acceptable. Same for scrolling around using mouse. Every program will have specific areas that more refresh intensive.

Be sure to get basic hardware/software specs from test client as well as network (lan or wan) connection.  and if possible monitor servers performance monitors in case you have bottleneck needing more CPU or ram or better hd.
0
 

Author Comment

by:Zak
ID: 33632776
Thank you for all the points I am still working on this template of questions and will get back to you shortly.
0
 

Author Closing Comment

by:Zak
ID: 33971774
nice
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When converting a physical machine to a virtual machine using VMware vCenter Converter Standalone or vCenter Converter Enterprise, if an adapter type is not selected during the initial customization the resulting virtual machine may contain an IDE d…
When rebooting a vCenters 6.0 and try to connect using vSphere Client we get this issue "Invalid URL: The hostname could not parsed." When we get this error we need to do some changes in the vCenter advanced settings to fix the issue.
Teach the user how to use configure the vCenter Server storage filters Open vSphere Web Client:  Navigate to vCenter Server Advanced Settings: Add the four vCenter Server storage filters: Review the advanced settings: Modify the values of the four v…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question