Solved

terminal services acceptance sheet

Posted on 2010-09-05
6
395 Views
Last Modified: 2012-08-13
Hi there,

I have been working on a project to provide users access to applications via terminal services. I would like to have some questions or report so that the users can check these critical points.
I would like to call it user acceptance list.

I want to know from application point of view what questions to ask and the points to put there so that they can just check it. We are basically comparing this application access with the user experience when they run the same application locally on their desktop.

Can you please assit me on this requirement.
0
Comment
Question by:Zak
  • 3
  • 3
6 Comments
 
LVL 4

Accepted Solution

by:
gozoliet earned 500 total points
ID: 33608446
Pretty open-ended. General questions I might ask:
- Does the application work
- Open/Save documents
- Print (to remote printer/ to local user's printer)
- Screen resolution adequate
- Custom Fonts?
- Do they need internet access/ applications through terminal services? (Flash, browser versions, etc)

Biggest challenge we've faced was supporting remote user's printers connected through terminal services.

Also consider user profile questions - are they logging in as themselves, as a remote user.
- Are the programs available through Start Menu?
- Do the users have access to system functions they shouldn't? (shutdown server, restart, task manager, My Computer)
- If you lock everything down on the profile, do they have things they need? (Home Directory, etc).

Hope that helps as a starting point.
0
 
LVL 4

Expert Comment

by:gozoliet
ID: 33608454
Couple other questions... Do they ever need to update the application? Does it need administrative access?
Also ensure the application works with more than one person using it at the same time. Some work fine as long as it's only one at a time. Also check if same user needs to and/or can have the application open twice.. often they open a second session, or are logged in twice on the network (i.e. an application like Outlook locks the mailbox file)
0
 

Author Comment

by:Zak
ID: 33608572
I am thinking of asking them about performance related as well.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 4

Expert Comment

by:gozoliet
ID: 33608673
Agreed. Compare load times when opening, saving, closing, accessing reports. Ask them if slower, the same or Faster. If noticeably different ask for how many seconds (or god forbid minutes)! Locally vs remote. Ask about moving around using keystrokes if thee is a delay and is it acceptable. Same for scrolling around using mouse. Every program will have specific areas that more refresh intensive.

Be sure to get basic hardware/software specs from test client as well as network (lan or wan) connection.  and if possible monitor servers performance monitors in case you have bottleneck needing more CPU or ram or better hd.
0
 

Author Comment

by:Zak
ID: 33632776
Thank you for all the points I am still working on this template of questions and will get back to you shortly.
0
 

Author Closing Comment

by:Zak
ID: 33971774
nice
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to configure ESXi vSwitch for separate backup network ? 8 131
VMware Workstation 12 Player 16 75
VMWARE 13 64
VMWARE heartbeat 2 50
If we need to check who deleted a Virtual Machine from our vCenter. Looking this task in logs can be painful and spend lot of time, so the best way to check this is in the vCenter DB. Just connect to vCenter DB(default DB should be VCDB and using…
In this article, I will show you HOW TO: Perform a Physical to Virtual (P2V) Conversion the easy way from a computer backup (image).
Teach the user how to install and configure the vCenter Orchestrator virtual appliance Open vSphere Web Client: Deploy vCenter Orchestrator virtual appliance OVA file: Verify vCenter Orchestrator virtual appliance boots successfully: Connect to the …
Teach the user how to install log collectors and how to configure ESXi 5.5 for remote logging Open console session and mount vCenter Server installer: Install vSphere Core Dump Collector: Install vSphere Syslog Collector: Open vSphere Client: Config…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question