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terminal services acceptance sheet

Posted on 2010-09-05
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Last Modified: 2012-08-13
Hi there,

I have been working on a project to provide users access to applications via terminal services. I would like to have some questions or report so that the users can check these critical points.
I would like to call it user acceptance list.

I want to know from application point of view what questions to ask and the points to put there so that they can just check it. We are basically comparing this application access with the user experience when they run the same application locally on their desktop.

Can you please assit me on this requirement.
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Question by:Zak
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6 Comments
 
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gozoliet earned 2000 total points
ID: 33608446
Pretty open-ended. General questions I might ask:
- Does the application work
- Open/Save documents
- Print (to remote printer/ to local user's printer)
- Screen resolution adequate
- Custom Fonts?
- Do they need internet access/ applications through terminal services? (Flash, browser versions, etc)

Biggest challenge we've faced was supporting remote user's printers connected through terminal services.

Also consider user profile questions - are they logging in as themselves, as a remote user.
- Are the programs available through Start Menu?
- Do the users have access to system functions they shouldn't? (shutdown server, restart, task manager, My Computer)
- If you lock everything down on the profile, do they have things they need? (Home Directory, etc).

Hope that helps as a starting point.
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Expert Comment

by:gozoliet
ID: 33608454
Couple other questions... Do they ever need to update the application? Does it need administrative access?
Also ensure the application works with more than one person using it at the same time. Some work fine as long as it's only one at a time. Also check if same user needs to and/or can have the application open twice.. often they open a second session, or are logged in twice on the network (i.e. an application like Outlook locks the mailbox file)
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Author Comment

by:Zak
ID: 33608572
I am thinking of asking them about performance related as well.
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Expert Comment

by:gozoliet
ID: 33608673
Agreed. Compare load times when opening, saving, closing, accessing reports. Ask them if slower, the same or Faster. If noticeably different ask for how many seconds (or god forbid minutes)! Locally vs remote. Ask about moving around using keystrokes if thee is a delay and is it acceptable. Same for scrolling around using mouse. Every program will have specific areas that more refresh intensive.

Be sure to get basic hardware/software specs from test client as well as network (lan or wan) connection.  and if possible monitor servers performance monitors in case you have bottleneck needing more CPU or ram or better hd.
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Author Comment

by:Zak
ID: 33632776
Thank you for all the points I am still working on this template of questions and will get back to you shortly.
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Author Closing Comment

by:Zak
ID: 33971774
nice
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