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  • Status: Solved
  • Priority: Medium
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Unable to Watch Guard Access

Hi

Have a watch guard firebox device. I also have the pasphases password. I enter in the ip address into the WatchGurad System Manager software. It saids it can't connect to the device. The device is active and operional on the network. I have tried to access via the web interface with no success. Is there any other method to access this device, IE via serial cable?

Thanks
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bradq3232
Asked:
bradq3232
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2 Solutions
 
enzogoyCommented:
Console port with serial cable.  

Plug the cable directly to the console port and link it with your laptop or desktop.  Then use Hyper Terminal to access it.
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dpk_walCommented:
Which model of the firebox you have and which version of software are you running.

Sometimes under heavy load the box might not respond to management requests [so try connecting when there is not traffic]; also, ensure that you MUST use readonly passohrase and not readwrite when connecting to the device using system manager.

Please update.

Thank you.
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Lacretta IncorvaiaCommented:
Good Morning,
I've had this issue several times.  Power cycling the Firebox usually resolves the problem.  
LJ
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Lacretta IncorvaiaCommented:
Good Morning Brad,
Are there any updates?
LJ
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