Redirect rule changes TO and CC
We use an Exchange 2007 SP3 Mailbox Server and Transport Hub.
A user has set up an Outlook rule to redirect all emails that arrive in one mailbox ("A") to another mailbox ("B"). The idea is to keep the original sender and recipients (therefore Redirect and not Forward).
In mailbox B, the email arrives with the following information:
- From: the original sender (this is OK)
- To: the address of mailbox B (this is not OK - the original recipient(s) are not listed anymore)
- CC: empty (this is not OK - the original recipient(s) are not listed anymore)
I have setup the same redirect rule for a mailbox on our old Exchange 2003 SP2 server, and here the redirected email shows the original To and CC recipients.
I believe this was the case in Exchange 2007 SP2, too, but cannot verify it anymore.
Does anyone know if this a bug (or new "feature") in Exchange 2007 SP3, and if there is a patch for it?
I know that I could setup auto-forward rules on the Exchange server, but I would like to have the users handle the forward rules themselves via Outlook rules.
Thanks Elke
A user has set up an Outlook rule to redirect all emails that arrive in one mailbox ("A") to another mailbox ("B"). The idea is to keep the original sender and recipients (therefore Redirect and not Forward).
In mailbox B, the email arrives with the following information:
- From: the original sender (this is OK)
- To: the address of mailbox B (this is not OK - the original recipient(s) are not listed anymore)
- CC: empty (this is not OK - the original recipient(s) are not listed anymore)
I have setup the same redirect rule for a mailbox on our old Exchange 2003 SP2 server, and here the redirected email shows the original To and CC recipients.
I believe this was the case in Exchange 2007 SP2, too, but cannot verify it anymore.
Does anyone know if this a bug (or new "feature") in Exchange 2007 SP3, and if there is a patch for it?
I know that I could setup auto-forward rules on the Exchange server, but I would like to have the users handle the forward rules themselves via Outlook rules.
Thanks Elke
ASKER
Hi,
isn't it the Exchange Server that is forwarding/redirecting the email? Otherwise the rule would not work if Outlook was not running.
I thought the difference between redirect and forward is that a redirect keeps the original sender and recipients, whereas a forward adds new sender and recipient?
Why does a redirect on Exchange 2003 keep the original recipients, while the newer version Exchange 2007 has lost this feature?
Thanks,
Elke
isn't it the Exchange Server that is forwarding/redirecting the email? Otherwise the rule would not work if Outlook was not running.
I thought the difference between redirect and forward is that a redirect keeps the original sender and recipients, whereas a forward adds new sender and recipient?
Why does a redirect on Exchange 2003 keep the original recipients, while the newer version Exchange 2007 has lost this feature?
Thanks,
Elke
yes, it is the exchange server that is redirecting eventually but the process is initiated by a client. Whereas if it is a forward rule that is set up on the mailbox --> Properties --> mail flow (on exchange 2007), the exchange server is forwarding the emails. Exchange server's forward and redirect is one and the same (not like when you say from an email clients' perspective). Hence whether you forward or redirect using exchange server, it keeps the mail header intact.
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When the user creates the rule in his / her outlook, it is the outlook that is forwarding / redirecting the email. hence TO changes.
The only way around it is to createa forward rule on the mailbox on the exchange server.