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Redirect rule changes TO and CC

Posted on 2010-09-06
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Last Modified: 2012-05-10
We use an Exchange 2007 SP3 Mailbox Server and Transport Hub.
A user has set up an Outlook rule to redirect all emails that arrive in one mailbox ("A") to another mailbox ("B"). The idea is to keep the original sender and recipients (therefore Redirect and not Forward).
In mailbox B, the email arrives with the following information:
- From: the original sender (this is OK)
- To: the address of mailbox B (this is not OK - the original recipient(s) are not listed anymore)
- CC: empty (this is not OK - the original recipient(s) are not listed anymore)

I have setup the same redirect rule for a mailbox on our old Exchange 2003 SP2 server, and here the redirected email shows the original To and CC recipients.
I believe this was the case in Exchange 2007 SP2, too, but cannot verify it anymore.

Does anyone know if this a bug (or new "feature") in Exchange 2007 SP3, and if there is a patch for it?

I know that I could setup auto-forward rules on the Exchange server, but I would like to have the users handle the forward rules themselves via Outlook rules.

Thanks Elke
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Question by:epolli
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Expert Comment

by:Mkris9
ID: 33612048
this is not a bug or a new feature.

When the user creates the rule in his / her outlook, it is the outlook that is forwarding / redirecting the email. hence TO changes.

The  only way around it is to createa  forward rule on the mailbox on the exchange server.
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Author Comment

by:epolli
ID: 33616044
Hi,

isn't it the Exchange Server that is forwarding/redirecting the email? Otherwise the rule would not work if Outlook was not running.

I thought the difference between redirect and forward is that a redirect keeps the original sender and recipients, whereas a forward adds new sender and recipient?

Why does a redirect on Exchange 2003 keep the original recipients, while the newer version Exchange 2007 has lost this feature?

Thanks,
Elke
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Expert Comment

by:Mkris9
ID: 33616068
yes, it is the exchange server that is redirecting eventually but the process is initiated by a client. Whereas if it is a forward rule that is set up on the mailbox --> Properties --> mail flow (on exchange 2007), the exchange server is forwarding the emails. Exchange server's forward and redirect is one and the same (not like when you say from an email clients' perspective). Hence whether you forward or redirect using exchange server, it keeps the mail header intact.
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Accepted Solution

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epolli earned 0 total points
ID: 33732841
I opened a call with Microsoft - they confirmed that this still worked in Exchange 2003, but was changed in Exchange 2007 - they agreed that this is a bug.
Another customer already asked for a design change request, but unfortunately the request was declined.
The only workaround given in this case was to forward the messages as attachment.
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