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Cannot open Outlook

Posted on 2010-09-06
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Last Modified: 2013-02-10
All of a sudden I can't open Outlook. I get the message "Cannot start Office Outlook.
Cannot open thee Outlook window"  I have contacted Microsoft, paid $54 and they gave me switches to try and open it up, but was unsuccesful.
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Question by:DirkievdWalt
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11 Comments
 

Author Comment

by:DirkievdWalt
ID: 33611076
Hi There, I do hope I can get Outlook going as I need it for my business
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LVL 2

Expert Comment

by:chakotay2
ID: 33611087
What version of outlook and what operating system are you using?
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LVL 59

Expert Comment

by:Chris Bottomley
ID: 33611094
HAve you restarted the pc?, ... there might be a copy running in the process list.

Chris
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LVL 19

Expert Comment

by:MINDSUPERB
ID: 33611112
DirkievdWalt:

Try to follow this link, this may help solve your problem.

http://support.microsoft.com/kb/252304

Sincerely,
Ed
0
 
LVL 19

Expert Comment

by:MINDSUPERB
ID: 33611124
DirkievdWalt:

You may read this as well.

http://support.microsoft.com/kb/2022778

Ed
0
 

Author Comment

by:DirkievdWalt
ID: 33611296
I have downloaded the Misrosoft FixIt program, but now get an error message when running it "The System Administrator has set  policies to prevent thiss installation? I also find that I cannot uninstall programmes using the programs and features file in Control Pannel?
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LVL 19

Expert Comment

by:MINDSUPERB
ID: 33611497
DirkievdWalt,

You need to login as an administrator in your machine to run the program.

If your unit is connected to a LAN and you have no admin rights on it, you need to ask your system admininistrator to do it for you.

Ed
0
 
LVL 1

Expert Comment

by:jc1305b
ID: 33611527
As referenced in the KB that Mindsuperb mentions, I have used Start -> Run, Outlook.exe /resetnavpane for this kind of error.

If possible, your other option is to right-click on your Outlook icon on the desktop, choose Properties, and create a new profile to access your email.  Then set that new profile as your default.  You should then be able to open Outlook.
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Accepted Solution

by:
DirkievdWalt earned 0 total points
ID: 33723114
Hi u Guys,
sorry for not coming backo youas I was away on holiday, but I sloved the problem in that a program I had downloaded "NetMetre" to monitor my up and downloading to and from the internet was blocking Outlook. I could not unstall it in the usual way and downloaded "Revo" which completed unstalled it safely. Now my Outlook is working again. Thanks for all the advice I appreciate it. Regards Dirkie
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