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iis 7 404 returning blank page instead of executing an url

Nebukad
Nebukad asked
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Last Modified: 2012-08-13
Hi,

For some reason iis is NOT displaying the custom error pages i made for 404. Instead it just returns a blank page. I have the following configuration. Under action Edit feature request custom error pages is selected. And under the error page there is a row
Status code: 404
Path: /page-not-found/page-not-found.cfm
Type: Execute url
Entry type: local

Other sites on the same server do not have this problem the only differenct i could find is that their entry type for 404 state inherited instead of local.

Well hope anyone can help

Kind regards,
Nebu
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Top Expert 2004

Commented:
Have you tried failed request tracing in IIS7?  Have you tried using a simple HTML page as the target?

Author

Commented:
Simple html page also does not work.

Below a trace of the failed request. Note: I use ISAPI_Rewrite3 on all my sites.

<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type='text/xsl' href='freb.xsl'?>
<!-- saved from url=(0014)about:internet -->
<failedRequest url="http://www.example.com/xxxxyyyzzz"
               siteId="16"
               appPoolId="www.example.com"
               processId="28128"
               verb="GET"
               remoteUserName=""
               userName=""
               tokenUserName="NT AUTHORITY\IUSR"
               authenticationType="anonymous"
               activityId="{00000000-0000-0000-8BD4-0080010000FC}"
               failureReason="STATUS_CODE"
               statusCode="200"
               triggerStatusCode="404"
               timeTaken="63"
               xmlns:freb="http://schemas.microsoft.com/win/2006/06/iis/freb"
               >
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>1</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.419Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="SiteId">16</Data>
  <Data Name="AppPoolId">www.example.com</Data>
  <Data Name="ConnId">1610667146</Data>
  <Data Name="RawConnId">0</Data>
  <Data Name="RequestURL">http://www.example.com/xxxxyyyzzz</Data>
  <Data Name="RequestVerb">GET</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_REQUEST_START</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>1</Opcode>
  <Keywords>0x8</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.466Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="FilterName">C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>FILTER_START</Opcode>
  <Keywords>
   <Keyword>Filter</Keyword>
  </Keywords>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{00237F0D-73EB-4BCF-A232-126693595847}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>2</Opcode>
  <Keywords>0x8</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.466Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>FILTER_END</Opcode>
  <Keywords>
   <Keyword>Filter</Keyword>
  </Keywords>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{00237F0D-73EB-4BCF-A232-126693595847}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>1</Opcode>
  <Keywords>0x8</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.466Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="FilterName">C:\Program Files\Helicon\ISAPI_Rewrite3\ISAPI_Rewrite_x64.dll</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>FILTER_START</Opcode>
  <Keywords>
   <Keyword>Filter</Keyword>
  </Keywords>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{00237F0D-73EB-4BCF-A232-126693595847}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>2</Opcode>
  <Keywords>0x8</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>FILTER_END</Opcode>
  <Keywords>
   <Keyword>Filter</Keyword>
  </Keywords>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{00237F0D-73EB-4BCF-A232-126693595847}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>12</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_ISAPI_HANDLER</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>1</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>ISAPI_START</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{2E94E6C7-EDA0-4B73-9010-2529EDCE1C27}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="ISAPI Extension" Guid="{A1C2040E-8840-4C31-BA11-9871031A19EA}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>1</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="DllName">C:\ColdFusion9\runtime\lib\wsconfig\1\jrun_iis6_wildcard.dll</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>CALL_ISAPI_EXTENSION</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{ACADE3B2-B7D7-4339-956C-811B4EDB1B24}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>31</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="SiteId">16</Data>
  <Data Name="RequestURL">http://www.example.com/xxxxyyyzzz</Data>
  <Data Name="RequestVerb">GET</Data>
  <Data Name="RecursiveLevel">1</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_CHILD_REQUEST_START</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>1</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="SiteId">16</Data>
  <Data Name="AppPoolId">www.example.com</Data>
  <Data Name="ConnId">1610667146</Data>
  <Data Name="RawConnId">0</Data>
  <Data Name="RequestURL">http://www.example.com/xxxxyyyzzz</Data>
  <Data Name="RequestVerb">GET</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_REQUEST_START</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>2</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="BytesSent">132</Data>
  <Data Name="BytesReceived">509</Data>
  <Data Name="HttpStatus">404</Data>
  <Data Name="HttpSubStatus">0</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_REQUEST_END</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>32</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="BytesSent">132</Data>
  <Data Name="HttpStatus">404</Data>
  <Data Name="HttpSubStatus">0</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_CHILD_REQUEST_END</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="ISAPI Extension" Guid="{A1C2040E-8840-4C31-BA11-9871031A19EA}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>2</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>ISAPI_EXTENSION_DONE</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{ACADE3B2-B7D7-4339-956C-811B4EDB1B24}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>2</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>ISAPI_END</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{2E94E6C7-EDA0-4B73-9010-2529EDCE1C27}</EventGuid>
 </ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
  <EventID>0</EventID>
  <Version>1</Version>
  <Level>0</Level>
  <Opcode>2</Opcode>
  <Keywords>0x0</Keywords>
  <TimeCreated SystemTime="2010-09-07T07:27:29.482Z"/>
  <Correlation ActivityID="{00000000-0000-0000-8BD4-0080010000FC}"/>
  <Execution ProcessID="28128" ThreadID="3184"/>
  <Computer>WEBSSERVER</Computer>
 </System>
 <EventData>
  <Data Name="ContextId">{00000000-0000-0000-8BD4-0080010000FC}</Data>
  <Data Name="BytesSent">132</Data>
  <Data Name="BytesReceived">509</Data>
  <Data Name="HttpStatus">200</Data>
  <Data Name="HttpSubStatus">0</Data>
 </EventData>
 <RenderingInfo Culture="nl-NL">
  <Opcode>GENERAL_REQUEST_END</Opcode>
 </RenderingInfo>
 <ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
  <EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
 </ExtendedTracingInfo>
</Event>
</failedRequest>
CERTIFIED EXPERT
Top Expert 2004

Commented:
When you use the failed request trace, you should get an XML file for the failed attempt.  If you could post that XML file here as an attachment, it would easy for me to load it and view it properly.

Author

Commented:
The failed request trace is attached
fr000002.xml
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Top Expert 2004
Commented:
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Author

Commented:
I compared the web.config file with one of a site that does not have any problem and made some changes to the web.config file of the site that was having problems now the 404 are displayed correctly.
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