troubleshooting Question

Unable to automatically attach incoming Outlook 2007 e-mails to ACT! 2010 history

Avatar of BarryRobbins76
BarryRobbins76Flag for United States of America asked on
ACT
20 Comments1 Solution1823 ViewsLast Modified:
Hi, I followed the following article:

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=23020&p_created=1217875219&p_sid=gM3Zg*8k&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTI5MiwxMjkyJnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1lbWFpbCBoaXN0b3J5&p_li=&p_topview=1

Quick attach inside Outlook 2007 works just fine. However when creating the rule, nothing happens. The test sender is indeed in the ACT! address book. I send an e-mail to the client. She receives the email but nothing in history.

I also noticed that the instructions in the above article for ACT! 2009 / 2010 want you to choose "Date, time, and Subject text". Where as ACT! 2008 allows you to use the "entire e-mail as attachment". When using Quick Attach, the attachments for the email are not included in history. Is there a way to make it so everything is included?
ASKER CERTIFIED SOLUTION
BarryRobbins76

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