Link to home
Start Free TrialLog in
Avatar of BarryRobbins76
BarryRobbins76Flag for United States of America

asked on

When using ACT! 2010 with Outlook 2007 keep receiving error that Outlook is not default mail client.

Within ACT! 2010 I keep receiving the error:

"Either there no default mail client or the current mail client cannot fulfill the messaging request. Please run microsoft office outlook and set it as the default mail client."

This occurs when trying to send e-mails via Outlook 2007 and sometimes it appears to occur randomly while moving through the ACT tabs.

However, Outlook 2007 is confirmed to be set as the default mail client.

I followed this Microsoft KB article without result:

OS is Windows XP

Any ideas would be appreciated. Thanks!
Avatar of 50cal
Flag of United Kingdom of Great Britain and Northern Ireland image

Does the issue still occur if you disable the Act addin?

Avatar of BarryRobbins76


This is something I won't be able to test until later today when I am able to remotely access the clients machine. Will removing this addin remove ACT and Outlook integration features, buttons, etc?
Avatar of 60Cal

Removing the Outlook address book will remove the buttons from outlook yes. But its an easy test to see whether or not the issue is caused by the Act plugin or if its Outlook related.

On another note have you tried running Office diagnostics?
Ok fair enough. I have tried running Office diagnostics.
I am only suggesting that you temporarily disable the addin, this way you can test if Act is the cause of the issue, but yes disabling this addin will remove the integration functionality.

Can you try recreating the mail profile?

If that doesn't work, can you login to Windows as another user and setup the integration with Outlook and see if that works?

Avatar of BarryRobbins76
Flag of United States of America image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial