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Lotus Approach database log on has become slow.

Posted on 2010-09-06
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Last Modified: 2013-12-27
HI all,


Lotus Approach databases load very slowly and run very slowly on 2 out of a total of 33 Terminal Services Login profiles (running on Win 2008 server R2 64 bit on LAN )
 
This problem has emerged "out of the blue" on these 2 TS Logins, they were previously working OK until 4 days ago.  They still run all other programmes OK (MS Office 2010, Outlook etc).
 
Have tried getting round the problem by creating 2 new logins but they have both got the same slow loading / running Lotus Approach Database problem.
 
Any suggestions gratefully received.
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Question by:gareth629
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4 Comments
 
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Expert Comment

by:SysExpert
ID: 33621978
What are the sizes invoved.  
Isn't it time to find an alternative by now, since this has probably been unsupported for years...

Does each login get access to different portions of the database or is it all the same ?

I hope this helps !
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Author Comment

by:gareth629
ID: 33625551
Lotus Approach is running in terminal services.
 
There are a numer of separate databases - the data tables vary in size vary in size from 1MB to 200mb.  The database front end (.APR) files,  vary in size from 200 KB up to 2mb.
 
The majority of our logins are currently working OK it is just 3 that load and switch databases slowly.  The databases can be run as a separate shell for each database, or all databases in the same shell.
 
28 TS logins run Lotus OK.  3 TS logins run Lotus very slowly  I'm thinking that one of the 8 or so JET files, and associated ~XXXX files, in the Windows Temp folder may not be functioning normally and that may be the file being used by the slow Lotus running logins. Deleting all of these temp Jet files may forcing Lotus to re-write them - hopefully in a form that allows for all database logins to run normally.
 
All other services (Office/ Outlook etc) on these 3 logins run normally.
 
Any thoughts on the above gratefully received.
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LVL 63

Expert Comment

by:SysExpert
ID: 33629568
Are there particular databases that are slow ?
Are the other 25 users using the SAME DBs as the 3 that are having issues ?

I would definitely check the TS profiles and compare, but you said you created 2 new accounts.

Could this be computer related ( hardware ), have you tested on a different computer ?

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Accepted Solution

by:
gareth629 earned 0 total points
ID: 33684198
They were on the same DB.

apologies for this, the customer has apparently fixed it but has not bothered to let me know how.

thanks for you help
g
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