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Printer not found - print a testpage and printing works

Posted on 2010-09-07
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Last Modified: 2012-05-10
We have several printers installed on our terminal servers. Sometimes when users want to print from Outlook, Outlook displays an error message like "Printer not found. Install a printer". We go to control panel and find the right printer (which is installed on the system). Then we print a testpage and after that we can print from Outlook without modifications.

It happens mostly to our HP printers. And I have installed the latest drivers last week. That didn't solve the problem. Any clues anybody?
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Question by:hajoquint
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Expert Comment

by:kakosi
ID: 33615725
Does the client has the same driver with the terminal services printers?
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Expert Comment

by:Nik
ID: 33615819
Which client are you using?
Try to remove the print driver completely and then try to install it again.

http://www.wincert.net/tips/microsoft-windows/windows-7/2174-how-to-remove-the-print-drivers-from-windows-7-machine.html

Regards
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Author Comment

by:hajoquint
ID: 33615821
Kakosi: Printing is done through the server. We do not use printer redirection on the client. I suppose that was what you were asking?
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by:kakosi
ID: 33616117
Can you give as some details apout your enviroment?
Users work through terminal services?
or you just connected the printer on the client via the server?
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Author Comment

by:hajoquint
ID: 33616401
The users are working through terminal services. The printers are installed on a printserver and mapped onto the terminalserver. The drivers for the printers in question are all the same release.

We do not use client printer redirection. In my opinion it is like the printer is not found by the application until I print a testpage. Can printerdrivers "fall asleep"?  
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by:kakosi
ID: 33616448
You should add the same drivers on your terminal services as well,not install add .
http://technet.microsoft.com/en-us/library/cc732946.aspx
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Expert Comment

by:mahrens007
ID: 33626336
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by:aqtech
ID: 33628247
is it only a single user or random users and also if administrator are also having the same problem?

what's the OS of your client system? Is that the only system which is having his problem?

remove printer completely from the system and also from registry i.e.
hklm\software\microsoft\windows nt\currentversion\print\printers\(your printer)

now add the printer and see if you are still having the same problem
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Author Comment

by:hajoquint
ID: 33630892
kakosi: I checked all three servers, they have the same drivers installed in printermanagement.

Mahrens007: I cannot disable all remote printers as we have remote users who need to print from home. But all office-users do not use printer-redirection.

agtech: random users expirience this type of error. I comes periodicly. Today for example, one user had the problem. I could print at testpage without problem. Word did not want to print. I had to reinstall the printer for the user before Word would print.
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Expert Comment

by:aqtech
ID: 33635036
Please remove the printer completely (also from registry) as I have mentioned above and then reinstall it.
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Author Comment

by:hajoquint
ID: 33674221
We have upgraded our VMWare from ESX 3.5 to ESXi 4.1 and haven't expirienced the problem since. Our DC's and some other servers are running virtual. It seems weired to me. But if the problem shows up again, I will try remove all printers and install them again. Thanks for your input, but since the problem is gone I cannot accept your input as solution. :-(
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Accepted Solution

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hajoquint earned 0 total points
ID: 34247144
Finally we found the solution. It was a bug in HP's PCL6 Universal print driver. We have installed version 5.2 of the HP Universal Print PCL6 driver. We have not seen the problem for a week now.  
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Author Closing Comment

by:hajoquint
ID: 34281018
We found the solution ourselves.
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