Solved

Printer not found - print a testpage and printing works

Posted on 2010-09-07
13
628 Views
Last Modified: 2012-05-10
We have several printers installed on our terminal servers. Sometimes when users want to print from Outlook, Outlook displays an error message like "Printer not found. Install a printer". We go to control panel and find the right printer (which is installed on the system). Then we print a testpage and after that we can print from Outlook without modifications.

It happens mostly to our HP printers. And I have installed the latest drivers last week. That didn't solve the problem. Any clues anybody?
0
Comment
Question by:hajoquint
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
  • 2
  • +2
13 Comments
 
LVL 2

Expert Comment

by:kakosi
ID: 33615725
Does the client has the same driver with the terminal services printers?
0
 
LVL 17

Expert Comment

by:Nik
ID: 33615819
Which client are you using?
Try to remove the print driver completely and then try to install it again.

http://www.wincert.net/tips/microsoft-windows/windows-7/2174-how-to-remove-the-print-drivers-from-windows-7-machine.html

Regards
0
 

Author Comment

by:hajoquint
ID: 33615821
Kakosi: Printing is done through the server. We do not use printer redirection on the client. I suppose that was what you were asking?
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 
LVL 2

Expert Comment

by:kakosi
ID: 33616117
Can you give as some details apout your enviroment?
Users work through terminal services?
or you just connected the printer on the client via the server?
0
 

Author Comment

by:hajoquint
ID: 33616401
The users are working through terminal services. The printers are installed on a printserver and mapped onto the terminalserver. The drivers for the printers in question are all the same release.

We do not use client printer redirection. In my opinion it is like the printer is not found by the application until I print a testpage. Can printerdrivers "fall asleep"?  
0
 
LVL 2

Expert Comment

by:kakosi
ID: 33616448
You should add the same drivers on your terminal services as well,not install add .
http://technet.microsoft.com/en-us/library/cc732946.aspx
0
 
LVL 6

Expert Comment

by:mahrens007
ID: 33626336
0
 
LVL 2

Expert Comment

by:aqtech
ID: 33628247
is it only a single user or random users and also if administrator are also having the same problem?

what's the OS of your client system? Is that the only system which is having his problem?

remove printer completely from the system and also from registry i.e.
hklm\software\microsoft\windows nt\currentversion\print\printers\(your printer)

now add the printer and see if you are still having the same problem
0
 

Author Comment

by:hajoquint
ID: 33630892
kakosi: I checked all three servers, they have the same drivers installed in printermanagement.

Mahrens007: I cannot disable all remote printers as we have remote users who need to print from home. But all office-users do not use printer-redirection.

agtech: random users expirience this type of error. I comes periodicly. Today for example, one user had the problem. I could print at testpage without problem. Word did not want to print. I had to reinstall the printer for the user before Word would print.
0
 
LVL 2

Expert Comment

by:aqtech
ID: 33635036
Please remove the printer completely (also from registry) as I have mentioned above and then reinstall it.
0
 

Author Comment

by:hajoquint
ID: 33674221
We have upgraded our VMWare from ESX 3.5 to ESXi 4.1 and haven't expirienced the problem since. Our DC's and some other servers are running virtual. It seems weired to me. But if the problem shows up again, I will try remove all printers and install them again. Thanks for your input, but since the problem is gone I cannot accept your input as solution. :-(
0
 

Accepted Solution

by:
hajoquint earned 0 total points
ID: 34247144
Finally we found the solution. It was a bug in HP's PCL6 Universal print driver. We have installed version 5.2 of the HP Universal Print PCL6 driver. We have not seen the problem for a week now.  
0
 

Author Closing Comment

by:hajoquint
ID: 34281018
We found the solution ourselves.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
A procedure for exporting installed hotfix details of remote computers using powershell
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question