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I have one user in the firm who gets the following error in Outlook 2007

Posted on 2010-09-07
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1,699 Views
Last Modified: 2012-06-22
could not install the custom actions. a required action was not successful  due to an unspecified error.

He randomly gets this message when he clicks on messages, some time he cant right click on any item.

Office 2007, used via Citrix. All other users are fine in the office. His user profile has been rebuilt.

any ideas ?
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Question by:spatel007
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dandraka earned 500 total points
ID: 33616353
Hey...thought this could help - taken from http://www.pcreview.co.uk/forums/thread-2839633.php
(1) Close Outlook
(2) Go to Control Panel, Open folder options, select view tab, down the you will
see a hidden files and folder, Select show hidden files and folders.
(3) Close the control panel.
(4) Open my computer and search down the directories.
Local Disk (C>Users>(your user name)>AppData>Local>Microsoft>FORMS
(5) Delete the folder named FORMS, its corrupt!
(6) Close the window and open Outlook 2007, everything should work fine now.
** You may want to go back to folder options and select to hide files and
folders.

Hope it works for you too!
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LVL 8

Expert Comment

by:dandraka
ID: 33616362
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Author Closing Comment

by:spatel007
ID: 33637234
Perfect.
Thank you
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Expert Comment

by:jazNOLA
ID: 36568733
Your solution led me to the source of the problem, thank you!  In XP login as a local admin.  The problem is located under c:\docsandsettings\username\local settings\appdata\microsoft\foms.  Delete or move the frmcache.dat.  

Thanks again!!
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