Solved

Office 2007 Install Error

Posted on 2010-09-07
14
1,289 Views
Last Modified: 2012-06-27
Hey All,

Trying to install Office professional 2007 on Windows Server Standard FE SP1.
When launching Office setup a message appears "Microsoft Office Professional 2007 Setup has stopped working", I have included the error details below.


Description:
  Microsoft Office Professional 2007 setup did not complete successfully. We are sorry for the inconvenience.

Problem signature:
  Problem Event Name:      Office12Setup
  Problem Signature 01:      {10120000-0F00-0000-0000--0000000FF1CE}
  Problem Signature 02:      12.0.4518.1014
  Problem Signature 03:      X
  Problem Signature 04:      OutOfBoundsIndex
  Problem Signature 05:      Pro.WW\Office64WW.xml
  Problem Signature 06:      X
  Problem Signature 07:      X
  OS Version:      6.0.6001.2.1.0.305.9
  Locale ID:      2057

Additional information about the problem:
  LCID:      1033

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Any Ideas?

50cal.
0
Comment
Question by:50cal
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14 Comments
 
LVL 7

Author Comment

by:50cal
ID: 33616752
Missed the fact that its server 2008.

Thanks,
50cal.
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 33616772
50cal:

you can try the KB below:

http://support.microsoft.com/kb/946691

you might want to update the server's OS by running Windows update for that server before trying the install.
0
 
LVL 2

Expert Comment

by:tspreeth
ID: 33616791
Delete these Registry Key if present and try .
:
HKLM\Software\Microsoft\Office\12.0
HKLM\Software\Wow6432Node\Microsoft\Office\12.0
0
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LVL 7

Author Comment

by:50cal
ID: 33617539
Thanks for your tips, gone through your suggestions and unfortunately the issue still stands.

Any other ideas?

50cal.
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 33617745
is this an ISO image you burned on to a CD/DVD that you downloaded from the Microsoft website? if it is try running it by downloading and installing virtual clone drive, download the ISO image down to the server's desktop and double click tha ISO which clone drive will mount for you as a CD and run the Office install. if it is not an ISO then try doing it this way. there could be something wrong with the CD you are using.
0
 
LVL 7

Author Comment

by:50cal
ID: 33617761
Have tried it with the CD, when it didn't work the first time we assumed damaged media so downloaded the ISO from partner source. Both throw the same error (ISO is mounted).

Ta,
50cal.
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 33617782
you can also try this after the above:

http://support.microsoft.com/kb/927476

or this:

http://www.ureader.com/msg/11107285.aspx

if you have a trial verison installed remove it as well as the activition wizard.
0
 
LVL 7

Author Comment

by:50cal
ID: 33617975
Still not working... Just to let you know Office hasn't been installed on this box before, trial or not.

Any more ideas?

50cal.
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 33618327
what version of the server OS is this again, windows server 2003 standard or enterprise? are you at the server physically trying to install or running it via remote desktop?
0
 
LVL 7

Author Comment

by:50cal
ID: 33618345
Server 2008 Standard. Remote desktop, the server is one of our servers but its held in a data centre.

50cal.
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 33618464
hmmm ok no problem. have you tried putting the server into installation mode? some issues could arise from trying a straight through install via RDP. i can't seem to find anything on my windows 2008 machine that allows me to out it into install mode. have you tried running is as admin?
0
 
LVL 7

Author Comment

by:50cal
ID: 33646532
Yes it's run as admin, not sure about install mode? Where is that setting?

Ta,
50cal.
0
 
LVL 7

Accepted Solution

by:
50cal earned 0 total points
ID: 33660339
We've just installed it on a Windows 7 machine now.

Thanks for your assistance.

50cal.
0

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