Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Received emails appearing blank when sender uses plain text - Outlook 2007 SP2 - Windows 7 Pro - Dell E4200

Posted on 2010-09-07
8
Medium Priority
?
407 Views
Last Modified: 2012-05-10
We have a client who is receiving blank emails when there should be text.
We've found out that this only happens when the sender has used plain text. HTML emails are received without issues.
No one else appears to be experiencing this issue on the same network using the same outlook version.
He doesn't have any anti-virus scanning emails.
Updating his outlook fully did not make a difference.
Looking in some forums suggested altering the Stationery theme within outlook from none to blank, but he hasn't got the blank option there to try this.

Anyone else experienced any issues like this?
Anyone have any suggestions on what I could try next?

Thanks.
0
Comment
Question by:riverbank
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 26

Expert Comment

by:MidnightOne
ID: 33623661
I've seen it intermittently, and I've only been able to fix it by doing a repair from the Add/remove control panel.
0
 
LVL 1

Author Comment

by:riverbank
ID: 33644978
Tried a repair on office but unfortunately this has not resolved the issue. Still only seeing mail bodies if HTML or Rich Text was used by the sender. Any emails that used plain text show nothing in the body of the email.
0
 
LVL 1

Author Comment

by:riverbank
ID: 33645397
Just tried re-creating a new outlook profile, this didn't work either though, still same issue.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 26

Accepted Solution

by:
MidnightOne earned 2000 total points
ID: 33701536
Does this happen if you try a different user (and obviously a different profile) on the same system?
0
 
LVL 1

Author Comment

by:riverbank
ID: 33717252
Managed to resolve it...for now at least.
Logged onto the laptop under a different user and created a new outlook profile for the user which was experiencing the issue. Everything worked fine testing this so clearly there was an issue with his profile. Re-created a new windows profile and this resolved the issue.
 
0
 
LVL 26

Assisted Solution

by:MidnightOne
MidnightOne earned 2000 total points
ID: 33718226
No points for 33701536 which points to a profile issue?
0
 
LVL 1

Author Comment

by:riverbank
ID: 33722904
Fixed the issue before you posted but if you want some points I'll send some your way.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question