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Received emails appearing blank when sender uses plain text - Outlook 2007 SP2 - Windows 7 Pro - Dell E4200

Posted on 2010-09-07
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Last Modified: 2012-05-10
We have a client who is receiving blank emails when there should be text.
We've found out that this only happens when the sender has used plain text. HTML emails are received without issues.
No one else appears to be experiencing this issue on the same network using the same outlook version.
He doesn't have any anti-virus scanning emails.
Updating his outlook fully did not make a difference.
Looking in some forums suggested altering the Stationery theme within outlook from none to blank, but he hasn't got the blank option there to try this.

Anyone else experienced any issues like this?
Anyone have any suggestions on what I could try next?

Thanks.
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Question by:riverbank
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Expert Comment

by:MidnightOne
ID: 33623661
I've seen it intermittently, and I've only been able to fix it by doing a repair from the Add/remove control panel.
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Author Comment

by:riverbank
ID: 33644978
Tried a repair on office but unfortunately this has not resolved the issue. Still only seeing mail bodies if HTML or Rich Text was used by the sender. Any emails that used plain text show nothing in the body of the email.
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Author Comment

by:riverbank
ID: 33645397
Just tried re-creating a new outlook profile, this didn't work either though, still same issue.
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Accepted Solution

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MidnightOne earned 500 total points
ID: 33701536
Does this happen if you try a different user (and obviously a different profile) on the same system?
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Author Comment

by:riverbank
ID: 33717252
Managed to resolve it...for now at least.
Logged onto the laptop under a different user and created a new outlook profile for the user which was experiencing the issue. Everything worked fine testing this so clearly there was an issue with his profile. Re-created a new windows profile and this resolved the issue.
 
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Assisted Solution

by:MidnightOne
MidnightOne earned 500 total points
ID: 33718226
No points for 33701536 which points to a profile issue?
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Author Comment

by:riverbank
ID: 33722904
Fixed the issue before you posted but if you want some points I'll send some your way.
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