?
Solved

Blackberry BESX (BES Express) activation - BES service on BIS contract via activating by connecting to server?

Posted on 2010-09-07
3
Medium Priority
?
1,088 Views
Last Modified: 2012-05-10
Hi,

Looking for other opinions on this circumstance. A new client recently rolled out a BES express 5  installation despite only having 1 blackberry user.
Their network provider was Orange in the UK. All seemed well although there was some calendar synchronisation issues (Appointments entered on device did not go to server) which they asked me to investigate.

My investigation revealed that the account for the device was only a BIS account and I stopped my investigation there as I said BIS does to support full synchronisation like a BES or BESX does and they needed to change.

Orange provided contradicting information on tariffs and the client is annoyed as they were essentially sold blackberry without Orange explaining the BES aspect.
However Orange support have said that they can get round everything if they activate their Blackberry device by  connecting with USB to the BESX server and then do the enterprise activation.

So even though the particular handset is on a BIS tariff, support are saying they will receive BESX service (full synchronisation of everything) if they activate connecting handset to server.

I would have thought this was rubbish, but this is coming from Orange support.

Any opinions?

Note server is Windows SBS 2008.
0
Comment
Question by:afflik1923
3 Comments
 

Accepted Solution

by:
Ben-KoreIT earned 1000 total points
ID: 33617640
I agree with you. I had this issue before and came across the same thing. My mobile provider was vodafone and i spoke to a guy high with in vodafone support team who explained that the blackberry devices/network is scanned/monitored to ensure the correct mobile tariff is being used. The handset i was investigating was on BIS and once upgreade to BES and reactivated on the network worked like a dream and have had no issues since.
0
 
LVL 11

Assisted Solution

by:Sudhakar Kumar
Sudhakar Kumar earned 1000 total points
ID: 33618097
The Enterprise Account will only work if the device is carrying an Enterprise data services. So even if you activate the device using the Desktop Manager but once disconnected the device will not sync if its not carring the Enterprise Data Services
0
 

Author Closing Comment

by:afflik1923
ID: 33758032
Thanks
0

Featured Post

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Suggested Courses
Course of the Month13 days, 14 hours left to enroll

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question