Solved

Blackberry BESX (BES Express) activation - BES service on BIS contract via activating by connecting to server?

Posted on 2010-09-07
3
1,069 Views
Last Modified: 2012-05-10
Hi,

Looking for other opinions on this circumstance. A new client recently rolled out a BES express 5  installation despite only having 1 blackberry user.
Their network provider was Orange in the UK. All seemed well although there was some calendar synchronisation issues (Appointments entered on device did not go to server) which they asked me to investigate.

My investigation revealed that the account for the device was only a BIS account and I stopped my investigation there as I said BIS does to support full synchronisation like a BES or BESX does and they needed to change.

Orange provided contradicting information on tariffs and the client is annoyed as they were essentially sold blackberry without Orange explaining the BES aspect.
However Orange support have said that they can get round everything if they activate their Blackberry device by  connecting with USB to the BESX server and then do the enterprise activation.

So even though the particular handset is on a BIS tariff, support are saying they will receive BESX service (full synchronisation of everything) if they activate connecting handset to server.

I would have thought this was rubbish, but this is coming from Orange support.

Any opinions?

Note server is Windows SBS 2008.
0
Comment
Question by:afflik1923
3 Comments
 

Accepted Solution

by:
Ben-KoreIT earned 250 total points
ID: 33617640
I agree with you. I had this issue before and came across the same thing. My mobile provider was vodafone and i spoke to a guy high with in vodafone support team who explained that the blackberry devices/network is scanned/monitored to ensure the correct mobile tariff is being used. The handset i was investigating was on BIS and once upgreade to BES and reactivated on the network worked like a dream and have had no issues since.
0
 
LVL 11

Assisted Solution

by:Sudhakar Kumar
Sudhakar Kumar earned 250 total points
ID: 33618097
The Enterprise Account will only work if the device is carrying an Enterprise data services. So even if you activate the device using the Desktop Manager but once disconnected the device will not sync if its not carring the Enterprise Data Services
0
 

Author Closing Comment

by:afflik1923
ID: 33758032
Thanks
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question