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SNMP sets network printers offline

Posted on 2010-09-07
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Last Modified: 2016-09-01
We have two servers running Windows 2008 R2 and Windows 2003 SP2 which also acts like a print server, connected via VPN tunnels. Since the VPN tunnel exist - I can simply set up local printers on my servers and add the IP port to the printer and they print directly back to the client site without having to rely on Windows printer redirection.

Everything seems to work fine.

Here is what happen:

I get a call stating that the users on a specific location that can't print to any printer on their location. I can ping the address and can connect to the web interface to the printer. The printers shows "Offline" and the resolution I've found is to simply stop and restart the print spooler on my server and viola it releases the print jobs and all is well for a time being.

The clients that use this printer are sporadic and only in the office at varying times so it makes trying to locate anythign in the Event Log on my server pretty rough. As the log says nothing.

We use different printers like HP, Brother, Konica Minolta. The problem started a few weeks back, and happens on both server (Win2k8 and Win2k3).. When I turn of the SNMP protocol it gets back online and prints out the que.

I will try the regfix on the Win2k3 server today, but as it also happens on the Win2k8 server its make this problem very strange. We change the MTU stack a few weeks ago on some locations, but I cant see that this would have anything to do with this.

Anyone has any suggestions for what I should try?
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Question by:Mr Woober
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Expert Comment

by:uescomp
ID: 33618044
I have had the same problem with HP printers.  I finally solved it by disabled SNMP on the printer port as they weren't using SNMP to begin with.
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by:Mr Woober
ID: 33625142
It works fine if I turn off the SNMP protocol, but then the printer is staying online even if its offline..
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Mr Woober earned 0 total points
ID: 33723380
After applying the hotfix for Windows 2003, everything seems to work fine on those servers. On the Windows 2008 R2 servers we still have the same problems, so we disabled SNMP in the registry. But we dont get any status from the printer if Toner is Low etc.

Is there a similar for for Windows 2008 R2?
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Expert Comment

by:Adil Khan
ID: 41779860
I would like to mentioned something here, I really want to fix. How do I fix printer offline without turning off "SNMP". Turning Off SNMP  is not gonna work for my Organization. Is there any batch file or script I can run on Windows Server 2003 Enterprise Edition with SP2.

Please help.

Regards,
Adil.
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