?
Solved

Exchange 2007 access error (80004005)

Posted on 2010-09-07
14
Medium Priority
?
453 Views
Last Modified: 2012-05-10
I am using GFI Mail Essentials at a site and I was using the option to move Spam messages into the inbox\Spam folder.  On or around June 3rd it stopped working.  Fast forward using GFI support for a month or so without any luck.
They discovered that in the event logs they were getting an error referencing 80004005, and also noticed a slew of them from Mcaffee's email anti-virus tool so they determined it was an issue with the server/exchange and not their program...
The errors I get from both Mcaffee and GFI ME is similar to the below

The Daily scan scanner failed to scan the item 'file://./backofficestorage/domainname.com/mbx/test/Inbox/Spam/{E0B0FCD1-67D1-4E3E-BDEB-6BE2B494527F}.eml' with error 80004005.

The above is actually from McAffee because its a pain to replicate the error from GFI ME (have to change settings restart services, send test email etc).
They claim that other programs are unable to access certain areas of Exchange, which is why it will not let GFI move an email to the Inbox\Spam folder...

Thanks for any help!  
0
Comment
Question by:rhwimmers
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 7
14 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 33617740
Create an Outlook profile for the test mailbox mentioned in your question, configure outlook to prompt for credentials and then open the test mailbox as the AV scanning service account and then see if you can open messages in the Test\Inbox\Spam folder or not.

That will prove whether the scanning account has the correct rights/permissions to open these messages or not.
0
 
LVL 1

Author Comment

by:rhwimmers
ID: 33622658
There isnt really a "service account" associated with the GFI software that I could do that with...
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 33635284
So what account does the GFI software use or does it not run as a service?

Also are you using McAfee and GFI ME on the same exchange server? Is McAfee just for file scanning AV and GFI for mail?
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 1

Author Comment

by:rhwimmers
ID: 33636395
Just runs as service.  I have turned McAffe off for testing, but yes they are on the same machine.  McAfee is just for file scanning AV and GFI for SPAM...
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 33637272
I will be interested to see what happens now that McAfee is switched off.
Can you confirm if you have excluded all Exchange files/directories from AV file level scanning as per http://support.microsoft.com/kb/328841/en-us (still relevant for Exchange 2007)
0
 
LVL 1

Author Comment

by:rhwimmers
ID: 33665670
Same thing happens with Mcaffee off.  It logs errors to event viewer, GFI logs to a file.
Just opened a ticket to MS, will post results when done.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 33667359
MS will probably tell you to uninstall them both or one at a time
0
 
LVL 1

Author Comment

by:rhwimmers
ID: 33810966
Still open with Microsoft.  It has been escalated to the development team.  When talking to the kind fellow I said "This is going to be a tricky ticket, isn't it?" - he said "Yup"!
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 33811919
Thanks, let us know what solution MS come up with...
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 375 total points
ID: 33838876
Have Microsoft fixed it for you yet?
0
 
LVL 1

Author Comment

by:rhwimmers
ID: 33840162
Nope, not yet unfortunately..
0
 
LVL 1

Author Comment

by:rhwimmers
ID: 34034596
Ok, finally have it working again - escalated several times at MS to india and back actually!  Ran a variety of cmd line programs I have never heard of or used (downloaded from MS) and ended up using procman to see what was going on.  Turns out a program was creating temp files in c:\windows\temp, they were 0 byte files with random names like idf#### where the #### was the random portion.  Anyway, that directory had the max amount of files of 65535 or something around that.  After deleting all of them it started working again.  I never saw the files growing in that folder, that is until I turned Mcaffee back on and then I had 450 files over a 4 day period.  SO....long long long story short, McAffee was the culprit after all of this troubleshooting!  They were creating the temp files and not removing them as they should - going to uninstall and use a different AV product for the Exchange store.
I hope this helps someone at some time as it was a tough one to fix, and pretty lame to just find a full directory.  I am going to request MS log something to the event viewer when folder is FULL instead of a lame "unknown error"!!!
0
 
LVL 1

Author Closing Comment

by:rhwimmers
ID: 34034611
MS resolution, thanks for helping
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34036409
Thanks for the points and the resolution
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
how to add IIS SMTP to handle application/Scanner relays into office 365.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question