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explorer.exe not loading in domain environment

Posted on 2010-09-07
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Last Modified: 2012-05-10
Hi,

We have a number of users whereby intermittently explorer.exe will not load and the user is left with a blank desktop.

The workaround is to use Task Manager to manually fire Explorer.exe

But what could possibly stop explorer from running.

XP Clients... 2003 Domain Controllers

Runs departmental logon script which in turn calls a global script and then a personal logon script.

We have tried removing ALL items from MSCONFIG startup.
We have deleted the My Recent folder contents on the server and locally.
We have deleted the iconcache.db locally and on the server.

At present it is occuring everytime for only a selection of users in different departments.

Help on this matter will be apprecaited.
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Question by:cmiadmin
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by:vickzz
ID: 33618035
Either this can be caused due to some malware or shell extensions.

Try Autoruns to disable Shell Extensions.

http://download.sysinternals.com/Files/Autoruns.zip
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Author Comment

by:cmiadmin
ID: 33618421
Hi. By this do you mean uncheck all items in the Explorer tab of this program?

Thanks
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Expert Comment

by:vickzz
ID: 33618983
Yes try unchecking one by one and see if helps.
 
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Author Comment

by:cmiadmin
ID: 33636588
Hi,

I have used this utility to stop ALL Explorer items and the problem is still occuring. However I believe the problem could be a Service. I am investigating. Thank you for the link to this tool I will report back my results.

Gary
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Expert Comment

by:vickzz
ID: 33636888
sure Gary.. TYT
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Accepted Solution

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cmiadmin earned 0 total points
ID: 33647624
Hi.

We have identified the problem. The problem is with LogMeIn's unattended access software. This is presently a known bug with LogMeIn.

The software causes explorer.exe to not start.

Thank you for everyones help.
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