Solved

Cannot open email found with Windows 7 Search

Posted on 2010-09-07
7
2,259 Views
Last Modified: 2012-05-10
At some point this was working, but now it is not. I am using Windows 7 x64 and Office 2010 (32-bit.) Windows 7 Search will find email in my .pst and .ost files, however, I cannot open them from the Search Results window. I've checked the registry key indicated in this post:

http://social.technet.microsoft.com/Forums/en/w7itproui/thread/2689d78a-4871-451f-b9c4-719eb2bcd2e2

In registry editor, navigate to [HKEY_LOCAL_MACHINE\Software\Classes\mapi]
On the right panel, right click >> New >> String Value >> Enter "ShellFolder"
Then once the key is created, right click on "ShellFolder" >> Modify> > Enter "{89D83576-6BD1-4c86-9454-BEB04E94C819}" without quotes.

Is the value different for Office 2010? If so, what is it? I've never had Office 2007 on this machine. It's a new build with Office 2010 freshly installed.
0
Comment
Question by:laurin1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 2

Expert Comment

by:shuvro_basu
ID: 33619073
Do you have Outlook installed along with the Office installation? If yes, then start outlook and then try to open the PST files and / or the mail items. If you have copied the emails from some other system or they are password protected, ensure that you have them beforehand before trying this.
If you don't have outlook installed, then you need to use 3rd party tools to see the contents. One such software can be found at : http://www.recoverytoolbox.com/open_pst_file.html.

Alternately if you have Outlook and it's still not able to open the .PST files, try SCANPST to see if they are corrupted and have it fixed.
0
 
LVL 2

Author Comment

by:laurin1
ID: 33619088
I have Outlook and I can open these items just fine from Outlook. I just can't open them from the Windows Search Results.
0
 
LVL 2

Expert Comment

by:shuvro_basu
ID: 33619089
As a side note, did you try to go to explorer and then right click on the Open With and Choose Outlook to see if this will fix the issue?
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 2

Author Comment

by:laurin1
ID: 33619177
Neither the ability to explore nor Open With are available with email messages from this window. Screen shot attached.
screenshot1.JPG
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33619671
laurin1--"Is the value different for Office 2010?"  It is the same.

If you were able to open these email files directly from the Search Results window until just recently, perhaps try a System Restore.

P.S.  How did you open from the Search Results window before?
0
 
LVL 2

Author Comment

by:laurin1
ID: 33619871
Double-click would open the email before. Well, I could in the past, but I've done a clean install of Windows 7 recently, and it hasn't worked since then.
0
 
LVL 2

Accepted Solution

by:
laurin1 earned 0 total points
ID: 33645923
I figured it out. My home machine did not have this problem. Today, I tried to install a piece of software that syncs with Outlook. It said Outlook is not installed on my work computer, but worked fine on my home computer. I ran the Repair from the Setup application for Office and whala! It works fine now.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
This article describes how to use a set of graphical playing cards to create a Draw Poker game in Excel or VB6.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question