BES 5.0 not showing Set as Reply address when creating user

Posted on 2010-09-07
Medium Priority
Last Modified: 2012-06-21
I am trying to create a user, when searching for the user in BES administration Panel it finds it no problem. Once added, the email address is showing from the domain not the set as Reply address that I have setup in Exchange. Anyone know a way around this problem.
Question by:segrave
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LVL 31

Expert Comment

by:Justin Owens
ID: 33618443
Have you verified that the default SMTP address is correctly set in ADUC?

Author Comment

ID: 33618478
Yes it is showing correct there and in exchange.
LVL 31

Expert Comment

by:Justin Owens
ID: 33618580
Did that user formerly have a BES account?  Try removing the user from BES and having BES remove all BES related info from the mailbox.  Once done, wait for the BES router service to cycle (typically around 15 minutes) and then add the user back.
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Author Comment

ID: 33618602
Trying that now. They did have an account formally if not for a few mins. I have re-added them and deleted user choosing to remove all mailbox information. I will let run for 15 mins or so and get back with you.

Author Comment

ID: 33618770
No dice. Still showing domain email address instead of what is Set as Reply
LVL 31

Expert Comment

by:Justin Owens
ID: 33619310
I am probably barking up the wrong tree, but if you have the available licenses, can you add a different user not yet in BES to see if it also errors out?  I want to know if you have a global issue or if the issue is related to that mailbox directly.

Accepted Solution

segrave earned 0 total points
ID: 33619964
Ok found out how to do it, in case anyone runs into this.

Per BES support:

Click  "create user" in search field enter random letters to get more than one result of users.
Once screen is populate, scroll to bottom and click Refresh from ADUC.

This can take up to 5 mins or more to complete depending on how many users you have in AD.

Search for user again and it should have updated from AD.

According to BES support the cycle is 24 hours for updates form ADUC

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