Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

BES 5.0 not showing Set as Reply address when creating user

Posted on 2010-09-07
Last Modified: 2012-06-21
I am trying to create a user, when searching for the user in BES administration Panel it finds it no problem. Once added, the email address is showing from the domain not the set as Reply address that I have setup in Exchange. Anyone know a way around this problem.
Question by:segrave
  • 4
  • 3
LVL 31

Expert Comment

by:Justin Owens
ID: 33618443
Have you verified that the default SMTP address is correctly set in ADUC?

Author Comment

ID: 33618478
Yes it is showing correct there and in exchange.
LVL 31

Expert Comment

by:Justin Owens
ID: 33618580
Did that user formerly have a BES account?  Try removing the user from BES and having BES remove all BES related info from the mailbox.  Once done, wait for the BES router service to cycle (typically around 15 minutes) and then add the user back.
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.


Author Comment

ID: 33618602
Trying that now. They did have an account formally if not for a few mins. I have re-added them and deleted user choosing to remove all mailbox information. I will let run for 15 mins or so and get back with you.

Author Comment

ID: 33618770
No dice. Still showing domain email address instead of what is Set as Reply
LVL 31

Expert Comment

by:Justin Owens
ID: 33619310
I am probably barking up the wrong tree, but if you have the available licenses, can you add a different user not yet in BES to see if it also errors out?  I want to know if you have a global issue or if the issue is related to that mailbox directly.

Accepted Solution

segrave earned 0 total points
ID: 33619964
Ok found out how to do it, in case anyone runs into this.

Per BES support:

Click  "create user" in search field enter random letters to get more than one result of users.
Once screen is populate, scroll to bottom and click Refresh from ADUC.

This can take up to 5 mins or more to complete depending on how many users you have in AD.

Search for user again and it should have updated from AD.

According to BES support the cycle is 24 hours for updates form ADUC

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question