Solved

BES 5.0 not showing Set as Reply address when creating user

Posted on 2010-09-07
7
324 Views
Last Modified: 2012-06-21
I am trying to create a user, when searching for the user in BES administration Panel it finds it no problem. Once added, the email address is showing from the domain not the set as Reply address that I have setup in Exchange. Anyone know a way around this problem.
0
Comment
Question by:segrave
  • 4
  • 3
7 Comments
 
LVL 31

Expert Comment

by:Justin Owens
ID: 33618443
Have you verified that the default SMTP address is correctly set in ADUC?
0
 

Author Comment

by:segrave
ID: 33618478
Yes it is showing correct there and in exchange.
0
 
LVL 31

Expert Comment

by:Justin Owens
ID: 33618580
Did that user formerly have a BES account?  Try removing the user from BES and having BES remove all BES related info from the mailbox.  Once done, wait for the BES router service to cycle (typically around 15 minutes) and then add the user back.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:segrave
ID: 33618602
Trying that now. They did have an account formally if not for a few mins. I have re-added them and deleted user choosing to remove all mailbox information. I will let run for 15 mins or so and get back with you.
0
 

Author Comment

by:segrave
ID: 33618770
No dice. Still showing domain email address instead of what is Set as Reply
0
 
LVL 31

Expert Comment

by:Justin Owens
ID: 33619310
I am probably barking up the wrong tree, but if you have the available licenses, can you add a different user not yet in BES to see if it also errors out?  I want to know if you have a global issue or if the issue is related to that mailbox directly.
0
 

Accepted Solution

by:
segrave earned 0 total points
ID: 33619964
Ok found out how to do it, in case anyone runs into this.

Per BES support:

Click  "create user" in search field enter random letters to get more than one result of users.
Once screen is populate, scroll to bottom and click Refresh from ADUC.

This can take up to 5 mins or more to complete depending on how many users you have in AD.

Search for user again and it should have updated from AD.

According to BES support the cycle is 24 hours for updates form ADUC
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now