We help IT Professionals succeed at work.
Get Started

AVG causing system reboot during scan.

mbundy62 asked
Last Modified: 2013-11-08
I have a Compaq running XP SP2 (currently unable to update, working with MS on this issue), and when I attempt a scan with AVG, it gets to the same place each time, near the beginning of the scan in the registry, and the system reboots.  After reboot, a message comes up indicating there was a fatal error and prompts me to send the report to MS.  When I do, it comes back stating there was a Blue Screen and give me three things to try, updating drivers, virus scan, and chkdsk.  I am able to run the AVG scan in safe mode, and a chkdsk gave up no errors.  I have not tried the drivers yet, but wanted to get some feedback on this since sometimes updating drivers can cause other issues.  May posts point to heat issues, but since I am able to run the scan in safe mode, and I have been able to do defrags and other disk and cpu intensive items without issue, I think it is isolated to AVG.  My system is a Compaq Presario S6500NX.  Thanks.
Watch Question
This problem has been solved!
Unlock 1 Answer and 18 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE